Warehouse Fulfillment Specialists Full Time

BJ's Wholesale Club • Freeport, NY

1d • $22 - $28

About The Position

The Omni Supervisor works closely with the Assistant Club Manager to lead and direct club operations, drive performance in managed departments, and deliver an outstanding member experience. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads, trains, coaches, and develops team members; supports engagement, inclusion, and a safe, positive workplace; and sets service expectations for member interactions. The role maintains GOLD club standards and a clean, organized Omni area, uses business reporting to monitor performance and identify opportunities, and communicates operational goals and results to the team.

The position processes and stages member orders, uses handheld RF scanners and other digital tools, packages and ships orders, handles returns and damaged or spoiled products, and maintains inventory and staging accuracy. The supervisor also manages staffing and performance, reviews daily and weekly Omni reports, and ensures productivity and service-level requirements are met. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals and meeting deadlines.
• Ability to organize workflow, assign tasks, support staff, and report to Assistant Club Management.
• Experience monitoring employee productivity and communicating information to Club Leadership.
• Demonstrated leadership capabilities, including engaging team members, managing or supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Commitment to outstanding service for all members.
• Open shift availability.
• Must be at least 18 years old.
• Computer proficiency.
• Ability to frequently move around the workplace and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Ability to frequently lift objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni operations and administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Lead, train, coach, and develop Omni team members and Omni Experience Ambassadors; provide feedback and manage performance.
• Assist with hiring, training, performance management, and staffing of Omni team members.
• Set service expectations and help resolve member concerns while delivering service excellence.
• Maintain GOLD club standards and keep the Omni area and order-storage bins clean, organized, and safe.
• Use business metrics and reporting to monitor performance, identify trends and opportunities, and address process breakdowns.
• Pick member orders from sales-floor merchandise using pick lists and handheld RF scanners, and verify merchandise.
• Update merchandise locations and maintain consistency and organization in product placement and staging areas.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Ensure orders are picked promptly and meet productivity requirements and service-level agreements for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to standard procedures.
• Keep the SFC/BOPIC work area neat and clean; remove trash and cardboard and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting and review ordering and replenishment of department supplies.
• Maintain club policies and procedures, including dress-code requirements.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed