Omni/Ops Team Lead - Full Time

Belk•Melbourne, FL

21d

About The Position

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries so merchandise is customer ready, and by executing customer orders accurately, efficiently, and quickly. The role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. Working collaboratively with merchandising and selling teams, the Team Lead supports omni and operational excellence and achievement of store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Execute store shipment deliveries and fulfillment activities, leading the team in processing product and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks.
Maintain equipment, devices, communication boards, and the organization of back-of-house, store fulfillment, and customer pickup areas.
Use omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours.
Participate in weekly leadership workload planning meetings to plan and schedule omni and operations tasks.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances by adjusting tactics and shifting resources in response to updated forecasts and business needs.
Build team knowledge to improve individual and store omni and operations results.
Support performance through onboarding, teaching opportunities, and associates’ continued learning.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Support the in-store customer experience by providing excellent customer service and helping the store during key coverage periods.