Omni/Ops Team Lead - Full Time

Belk•Fayetteville, GA

21h•Onsite

About The Position

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, and stretch for products, and lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Execute store shipment deliveries and fulfillment activities, leading the team in processing products and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas, including acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items.
Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks, and maintain equipment, devices, communication boards, and organization of back-of-house, fulfillment, and customer pickup areas.
Use omni and operations planning tools to assess projections, shipment activities, and labor needs; participate in weekly leadership workload planning meetings.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances by adjusting tactics and shifting resources based on forecasts and business needs.
Build team knowledge and performance through onboarding, teaching opportunities, and support for continued associate learning.
Promote associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Support the in-store customer experience by providing excellent customer service and helping the store during key coverage periods.