Omni/Ops Team Lead - Full Time

Belk•Farmville, VA

About The Position

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries so new merchandise is customer ready, and by executing customer orders accurately, efficiently, and quickly. This hourly position leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The role collaborates with merchandising and selling teams to support omni and operational excellence and achieve store objectives. The position is eligible for monthly bonuses.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that support team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and to lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Execute store shipment deliveries and fulfillment activities, leading the team in processing product and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Build team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks.
Maintain equipment, devices, communication boards, and the organization of back-of-house, store fulfillment, and customer pickup areas.
Use omni and operations planning tools to determine unit projections, shipment activities, and required labor hours.
Participate in weekly leadership workload planning meetings to plan and schedule omni and operations tasks.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances by adjusting tactics and shifting resources based on updated forecasts and business needs.
Build team knowledge and improve results by assisting with onboarding, creating teaching opportunities, and supporting associates’ continued learning.
Support associate engagement by sharing team successes and celebrating achievements.
Foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Support the in-store customer experience by providing excellent customer service and assisting during key coverage periods.