Omni/Ops Team Lead - Full Time

Belk•LaGrange, GA

About The Position

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and by executing customer orders accurately, efficiently, and quickly. This hourly role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Team Lead works collaboratively with merchandising and selling teams to support omni and operational excellence and achieve store objectives. The position is eligible for a monthly bonus. The role also supports team performance through communication, coaching, onboarding, and recognition; promotes inventory accuracy, asset protection, safety, and security; and helps maintain organized and efficient back-of-house, fulfillment, and customer pickup areas. The posting notes that listed responsibilities and qualifications are not all-inclusive and that additional duties may apply.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions.
Ability to take ownership of assigned tasks and contribute to store success through teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must be able to bend, reach, and stretch for products, and lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Lead store shipment deliveries and fulfillment activities, including processing products and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks.
Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas.
Use omni and operations planning tools to assess unit projections, shipment activities, and labor-hour requirements.
Participate in weekly leadership workload planning meetings to plan and schedule omni and operations tasks.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances and adjust tactics and resources based on updated forecasts and business needs.
Build team knowledge to improve individual and store omni and operations results.
Support onboarding, teaching opportunities, and associates’ continued learning.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Support the in-store customer experience by providing excellent customer service and helping the store during key coverage periods.