Omni/Ops Team Lead - Full Time

Belk•Farmville, VA

About The Position

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries so new merchandise is customer ready, and by executing customer orders accurately, efficiently, and quickly. The role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Team Lead works collaboratively with merchandising and selling teams to support omni and operational excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, and stretch for products, and lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Execute store shipment deliveries and fulfillment activities; lead the team in processing products and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks.
Maintain equipment, devices, communication boards, and the organization of back-of-house, store fulfillment, and customer pickup areas.
Use omni and operations planning tools to review unit projections, shipment activities, and labor-hour requirements.
Participate in weekly leadership workload planning meetings to ensure omni and operations tasks are planned and scheduled.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping.
Adapt to changing circumstances and adjust tactics and resources based on updated forecasts and business needs.
Model behaviors that build team knowledge and improve individual and store omni and operations results.
Assist with onboarding, provide teaching opportunities, and support associates’ continued learning.
Promote associate engagement, share team successes, and celebrate associate achievements.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Support the in-store customer experience by providing excellent customer service and assisting the store during key coverage periods.