Omni/Ops Team Lead - Full Time

Belk•Smithfield, NC

20d•Onsite

About The Position

The Omni/Ops Team Lead is an hourly role that drives sales and delivers a positive customer experience by receiving and processing inbound deliveries, preparing merchandise for customers, and accurately and efficiently fulfilling customer orders. The role leads outbound shipments, store supply replenishment, and store facilities processes, while collaborating with merchandising and selling teams to support omni and operational excellence and meet store objectives. The position is eligible for a monthly bonus. The Team Lead communicates goals and tasks, plans labor and workloads, supports inventory accuracy and shortage control, and maintains equipment and operational areas. The role also develops and engages associates through onboarding, teaching, continued learning, and recognition, and provides customer service and store coverage when needed.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 50 pounds.
Ability to push or pull receiving equipment weighing up to 500 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Execute store shipment deliveries and fulfillment activities, leading the team in processing products and picking, packing, and shipping orders accurately and efficiently.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items promptly.
Build team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
Communicate daily goals and key tasks; maintain equipment, devices, communication boards, and the organization of back-of-house, fulfillment, and customer pickup areas.
Use omni and operations planning tools to assess unit projections, shipment activity, and required labor hours; participate in weekly leadership workload planning meetings.
Track store supply usage and place replenishment orders.
Support facilities processes, including lighting and recycling programs, work orders, maintenance, and housekeeping.
Adapt tactics and shift resources in response to updated forecasts and business needs.
Build team knowledge and improve performance through onboarding, teaching opportunities, and support for associates’ continued learning.
Promote associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Support the in-store customer experience through excellent customer service and store coverage during key periods.