Older Adult Protective Services Supervisor

Philadelphia Corporation for Aging • Philadelphia, PA

1d • $59,769 - $69,190 • Hybrid

About The Position

The Older Adult Protective Services Supervisor provides oversight and supervision to protective service Investigators who deliver protective services to older adults. This position involves administrative and clinical supervision of protective service Investigators including hiring, onboarding, training, providing guidance, support, and ensuring adherence to agency/department policies and procedures.

Requirements

• One year or more of aging experience with experience in Care/Case Management or Assessment.
• Three years or more of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field.
• One or more years of Supervisory or Organizational Management experience.
• A Master of Arts and/or Master of Science Degree with a combination of experience and training.
• Strong organizational skills with high energy level.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Ability to quickly acquire knowledge of resource data and willingness to continually update knowledge to keep pace with industry standards.
• Solid critical thinking skills
• Skilled in team building and an ability to serve as a team player.
• Possess the ability to lead and coach for success.
• Pre-employment physical and drug screening
• Satisfactory criminal history clearance.
• A valid driver's license, a good driving record and access to a fully insured car.
• Transport of clients.
• Evenings and weekends on-call on a scheduled rotating basis.
• Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc.
• Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations.
• Signing the Pennsylvania Department of Aging's Confidentiality Statement.
• Adherence to all agency and departmental policies and procedures.

Responsibilities

• Supervises and monitors performance of Investigator through weekly conferences, staff meetings, case conferences and day-to-day contact, with attention to responsiveness, thoroughness of investigation, appropriateness of care plans, and good clinical assessment.
• Meets agency and state compliance standards for all investigations.
• Assures that records and reports are legible, timely, accurate, complete, and relevant.
• Establishes rapport with PCA staff, consumers, providers, families, and outside agencies.
• Complete written evaluations of investigators and other staff that assess competencies achieved and opportunities for improvement.
• Undergo in-service training in protective services annually as required by the PA Department of Aging and PCA.
• Assists Investigator with decision-making and care planning.
• Provides back-up on cases while staff are unavailable by responding to calls and intervening in crises.
• Monitors daily compliance with performance benchmarks.
• Develops and maintains relationships with medical, mental health, and legal service providers.
• Provides a minimum of weekly supervision to all direct reports for performance monitoring, training and skill development.
• Serve as on call supervisor during evening and weekend shifts in rotation with other Supervisors.
• Interprets the regulations pertaining to PA Act 79, as well as other regulatory requirements and laws related to the provision of protective services.
• Evaluates and monitors the performance of individual Investigators, identifying strengths and areas of improvement for employees and defining training needs.
• Monitors elapsed time between intake, investigation, and resolution of reports of need to assure quality and efficiency of service delivery.
• Completes monthly reports and prepares other written materials as assigned by Assistant Director and/or Director.
• Assists with development and revision of policies, procedures, and guidelines for the department.
• Assists in interviewing and hiring OAPS staff.
• Assists in development of orientation and training. Provides in-service training for staff through formal supervision and team meetings and plans and participates in other training as assigned by the Assistant Director and/or Director.
• Other Duties as assigned.

Benefits

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off includes holidays, sick days, personal days, and vacation depending on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees