Social Work Supervisor - Adult Protective Services

Selfhelp Community Services•New York, NY

About The Position

Responsible for overseeing the work of a team of Social Workers and Case Managers in the provision of adult protective services.

Requirements

MSW required; LMSW preferred.
Experience in the provision of casework services.
Experience in supervision preferred.
Supervise volunteers for friendly visiting and telephone re-assurance program, interviews new candidates, attends HSP volunteer team meetings and facilitates at volunteer group activities.
Able to work with clients with mental health diagnoses.
Working knowledge of Microsoft Office Suite and other technology.
Able to work independently.
Excellent communication skills.
Excellent customer service skills.

Responsibilities

Meet individually in regularly scheduled weekly supervisory sessions with each case worker to review cases and work performance.
Meet biweekly, with the team to review cases, updates and procedures.
Ensure that all contractual deliverables are met accurately and timely.
Supervise social work interns.
Evaluate staff performance.
Address and document staff issues in a timely manner.
Initiate new client case conferences.
Assist team members with the development and implementation of care and service plans.
Coordinate coverage to ensure that all client needs are met.
Serve as back-up for on-call case workers.
Conduct assessments to determine client needs, capabilities and appropriateness for the guardianship program.
Establish an appropriate, comprehensive care plan for the client.
Provide information designed to meet the needs of the client.
Make appropriate and timely referrals and arrangements for services.
Be responsible for the program’s follow up on all care plan items.
Ensure that all contractual obligations and agency policies are met.
Advocate on behalf of clients to ensure that they receive everything to which they are entitled.
Consult with and keep supervisors informed of needs and problems related to the client.
Provide crisis intervention to stabilize client situations.
Maintain meaningful contact with clients.
Visit clients in their homes on a monthly basis to assess their living conditions.
Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
Ensure that all involved individuals and agencies are updated timely regarding client status.
Request, follow up on and facilitate heavy duty cleanings.
Prepare and maintain required documentation.
Complete reports, applications and statistics thoroughly and accurately.
Meet deliverables by the due date.
Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
Document all interactions in case notes.
Ensure that client files are updated, accurate and complete.
Participate in individual and staff supervision, as well as training, as assigned by program management.