Okta Analyst / Information Technologist I

MSU Careers Details•East Lansing, MI

7d•Hybrid

About The Position

The IAM Platforms team provides secure, reliable identity and access management services that enable the MSU community to access university systems and applications. Reporting to the IAM Platforms Manager, the Okta Analyst supports the administration and operation of MSU's Okta environment. The role includes maintaining users, groups, applications, multifactor authentication (MFA), single sign-on (SSO), and authentication policies; supporting application integrations, provisioning, and identity lifecycle processes; troubleshooting authentication and access issues; monitoring and resolving incidents; maintaining technical documentation; and collaborating with application owners and technical teams to deliver reliable identity services. MSU Information Technology provides primary leadership for strategic, financial, and policy initiatives affecting information technology across MSU and offers technology resources that support the university’s education, research, and engagement missions. The position is remote-friendly, meaning some or all duties may be performed remotely as mutually agreed upon. This is an off-dated position funded for three years from the start date, with a possible extension contingent upon funding renewal. Work hours are standard 8–5.

Requirements

Knowledge normally acquired by completing a four-year college degree program, one to three years of related and progressively more responsible or expansive work experience supporting information technology systems, identity and access management, authentication, enterprise applications, or system integrations, or an equivalent combination of education and experience.

Nice To Haves

Experience supporting Okta or another enterprise identity and access management platform.
Knowledge of multifactor authentication, single sign-on, authentication policies, users and groups, application integrations, provisioning, and identity lifecycle processes.
Experience troubleshooting technical issues and maintaining documentation.
Strong analytical, communication, and collaboration skills.
Interest in developing deeper expertise in enterprise identity and access management.

Responsibilities

Support the administration and operation of MSU's Okta environment.
Maintain users, groups, applications, multifactor authentication (MFA), single sign-on (SSO), and authentication policies.
Support application integrations, provisioning, and identity lifecycle processes.
Troubleshoot authentication and access issues.
Monitor and resolve incidents.
Maintain technical documentation.
Collaborate with application owners and technical teams to deliver reliable identity services.