Officer II

Cincinnati Children's•Greendale, WI

1d•Onsite

About The Position

This role involves responding to and investigating complaints from patients, parents, visitors, and employees, and engaging expert resources to address concerns. The position also includes monitoring and directing traffic, controlling parking, and managing access to the Medical Center. Responsibilities extend to assisting clinical staff with patient restraint, patrolling buildings and grounds, ensuring authorized personnel access, and reporting safety hazards. The role requires providing way-finding assistance and general support to patients and visitors, maintaining clear communication, and enforcing visitor policies.

Requirements

High school diploma or equivalent
2+ years of work experience in a related job discipline.
Valid driver's license
Ability to successfully complete TCI training and receive TCI certification within 6 months of your employment start date
Physical strength, stamina, agility, and physical control to safely, comfortably, and without risk of injury to self or others perform the following tasks: Stand for extensive periods of time Walk, stoop, kneel, twist/turn, and lift/carry up to 30 pounds Squat/crouch, lunge, and maneuver to the floor Slide down a wall while supporting the weight of another person Get up quickly from the floor to a standing position

Responsibilities

Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors and employees.
Engage expert resources in order to timely address patient, parent, visitor and employee concerns.
Direct traffic within Cincinnati Children's and control parking of all patients, parents, visitors and employees.
Escort patients, parents, visitors and employees to and from parking areas as needed.
Control access for the entire Medical Center and perform all necessary locking and unlocking needs within the various buildings and grounds.
Assist clinical staff with patient restraint - physically restrain patients or other visitors as instructed by the appropriate clinical staff members.
Restrain patients and monitor combative or potentially combative patients as directed for extended periods of time.
Patrol buildings and grounds by way of motor vehicle, foot, and bike patrol.
Ensure only authorized personnel are admitted onto hospital premises.
Responsible for ensuring visitor, staff and patients are properly badged prior to entering/exiting elevators.
Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Cincinnati Fire Code safety violations.
Provide way-finding and general assistance for patients and visitors during routine security duties.
Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors.
Provide badging and access that is specific to their needs.