Officer II

Cincinnati Children's•College Hill, TX

1d•Onsite

About The Position

This role is responsible for ensuring the safety and security of patients, visitors, and staff within the medical center. Key duties include investigating complaints, managing traffic and access control, assisting clinical staff with patient restraints, patrolling the premises, and providing visitor management services. The position requires strong communication skills, the ability to handle stressful situations, and adherence to safety regulations.

Requirements

High school diploma or equivalent
2+ years of work experience in a related job discipline
Valid driver's license
Ability to successfully complete TCI training and receive TCI certification within 6 months of employment start date
Physical strength, stamina, agility, and physical control to safely, comfortably, and without risk of injury to self or others perform the following tasks: Stand for extensive periods of time, Walk, stoop, kneel, twist/turn, and lift/carry up to 30 pounds, Squat/crouch, lunge, and maneuver to the floor, Slide down a wall while supporting the weight of another person, Get up quickly from the floor to a standing position.

Responsibilities

Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors, and employees.
Engage expert resources to timely address patient, parent, visitor, and employee concerns.
Direct traffic within Cincinnati Children's and control parking of all patients, parents, visitors, and employees.
Escort patients, parents, visitors, and employees to and from parking areas as needed.
Control access for the entire Medical Center and perform all necessary locking and unlocking needs within the various buildings and grounds.
Assist clinical staff with patient restraint by physically restraining patients or other visitors as instructed by appropriate clinical staff members.
Restrain patients and monitor combative or potentially combative patients as directed for extended periods of time.
Patrol buildings and grounds by motor vehicle, foot, and bike patrol.
Ensure only authorized personnel are admitted onto hospital premises.
Ensure visitor, staff, and patients are properly badged prior to entering/exiting elevators.
Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA, and Cincinnati Fire Code safety violations.
Provide way-finding and general assistance for patients and visitors during routine security duties.
Relate to customers, provide clear communications in a courteous, professional manner, and help whenever necessary.
Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors.
Provide badging and access that is specific to their needs.