Office Technician - Medicaid and Long Term Care - Lincoln

State of Nebraska • Lincoln, NE

8d

About The Position

The Office Technician provides administrative support for the Medicaid and Long-Term Care division, helping Nebraskans receive critical services. The role involves entering and reviewing claims data, assisting providers with claims and Electronic Visit Verification (EVV) issues, maintaining records and paperwork, and responding to inquiries about claims, payments, and eligibility. The position requires accurate, detail-oriented work, reliable attendance, and protection of sensitive information.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The hiring rate is $15.338.

Requirements

• Coursework, training, or experience in public contact, customer service, and/or performing and applying office or clerical support procedures.
• Experience using a personal computer, associated software, and office equipment.
• Accurate data entry and proofreading skills.
• Strong organizational and communication skills.
• Ability to work in a fast-paced, detail-oriented environment.
• Reliable attendance and a commitment to service.

Nice To Haves

• At least one year of customer service and/or office or administrative experience.
• Familiarity with Enterprise One, NFOCUS, MMIS, OnBase, Microsoft Excel, and Electronic Visit Verification.
• Billing and data entry experience.

Responsibilities

• Enter billing data into systems and verify paper claims for accuracy.
• Review and audit Medicaid provider claims for compliance.
• Identify and correct billing errors and send notices for overpayments.
• Help providers submit claims and troubleshoot EVV issues.
• Stay current on Medicaid billing rules and system changes.
• Work with team members to meet deadlines and goals.
• Handle mail, file documents, and manage claim paperwork.
• Review claims for missing or incomplete information.
• Answer calls about claims, payments, and eligibility.
• Use computer systems and maintain accurate records.
• Protect sensitive information and ensure data accuracy.
• Maintain attention to detail and reliable attendance.

Benefits

• 156% state-matched retirement contribution.
• 13 paid holidays.
• Generous vacation and sick leave.
• Tuition reimbursement.
• Public Service Loan Forgiveness eligibility.
• 79% employer-paid health insurance.
• Dental and vision coverage.
• Employer-paid $20,000 life insurance.
• Career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed