Office Systems Specialist
About The Position
Konica Minolta is hiring an Office Systems Specialist to service and maintain analog and digital copiers, facsimiles, multifunctional devices, printers, and connected digital products. The role performs on-site maintenance, diagnostics, repairs, installations, and de-installations at customer locations, including troubleshooting printing, scanning, and networking issues across Windows and Mac environments. The specialist travels locally each day to serve customers and may occasionally travel outside the local area for training. The position also includes customer instruction, territory inventory management, sales support, and timely completion of administrative records.
Requirements
- Electrical and mechanical aptitude.
- Familiarity with printing from common business applications.
- Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
- Excellent time-management skills and ability to prioritize activities and schedules effectively.
- Professional appearance and demeanor, with excellent verbal and written communication skills.
- Ability to work well with others as part of a team.
- Basic knowledge of Word and Excel.
- High school diploma or GED.
- 2–4 years of experience related to technical repair of business equipment.
- N+ certification or equivalent.
- Pass a background check, security test, and drug test.
- Use of a personal car; reliable transportation and a valid driver's license are required.
- Ability to lift up to 50 pounds.
- For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, KMBS Controller (Emperon), and Classroom.
Nice To Haves
- Technical school training preferred.
- Additional IT certifications or training are a plus.
Responsibilities
- Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta multifunction products and printers, as well as non-Kon ica printers such as HP and Lexmark.
- Install and de-install equipment; configure and troubleshoot printing, scanning, and networking issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
- Travel locally each day to customer sites, manage territory work volume, and maintain effective customer communication and satisfaction.
- Occasionally travel outside the local area for training.
- Communicate customer or field issues to management.
- Complete training classes and service products effectively, requesting assistance when needed to meet customer demands.
- Follow call-handling procedures and meet the minimum productivity measures established by the internal program and core metrics.
- Demonstrate progress in technical abilities, troubleshooting techniques, and overall productivity.
- Use company-issued technology and assets, including laptops and cell phones, to access service literature, parts books, manuals, and bulletins, and become familiar with their contents.
- Maintain accurate ASL truck inventory for the designated territory and understand territory parts budgets and inventory control.
- Train customers on basic printing, scanning, and copying functions.
- Complete weekly timesheets and expense reports accurately and on time.
- Provide sales support, including advising sales on problem accounts and service leads.
Benefits
- Vehicle maintenance compensation program eligibility for use of a personal car.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
