Office Systems Professional

Konica Minolta Business Solutions, U.S.A., Inc.•Jonesboro, AR

3d•Onsite

About The Position

Konica Minolta is hiring an Office Systems Professional to perform on-site service and support for assigned office equipment, including Konica Minolta multifunction printers and printers, as well as third-party printers such as HP and Lexmark. The role involves maintenance, diagnostics, repairs, equipment installations and de-installations, networking and printing/scanning troubleshooting, print-driver installation, file cloning, address-book transfers, and firmware upgrades. The employee travels locally to customer sites each day, manages territory workload, and maintains customer communication and satisfaction. Occasional travel outside the local area is required for training. The position includes completing required training, following call-handling procedures and productivity measures, developing technical and troubleshooting skills, using company-issued technology and service references, and maintaining accurate truck inventory. The employee trains customers on basic printing, scanning, and copying; completes weekly timesheets and expense reports; communicates customer or field issues to management; and provides sales support when needed. The position requires use of a personal car, eligible for the vehicle maintenance compensation program.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft OS peer-to-peer and Mac OS client-side server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
Solid understanding of networking and the types of graphic software used in the marketplace.
Ability to explain technical information related to third-party solutions or color-printing applications in easy-to-understand terms to customers and sales personnel.
Working knowledge of Photoshop, Quark, and Publisher.
High school diploma or GED.
At least 4 years of experience related to technical service or repair of business equipment.
N+ certification or equivalent.
Pass a background check, security test, and drug test.
Reliable transportation and a valid driver's license; position requires use of a personal car.
Ability to lift up to 50 pounds.
Internal applicants must hold Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, KMBS Controller (Emperon), and Classroom.

Nice To Haves

Technical school training preferred.
Additional IT certifications or training are a plus.
Demonstrated ability to motivate, teach, and train co-workers.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta and third-party printers and multifunction products.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally to customer sites, manage territory workload, and maintain strong customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes and service assigned products effectively, requesting assistance when needed to meet customer demands.
Follow call-handling procedures and meet the minimum productivity measures established by the internal program.
Demonstrate progress in technical abilities, troubleshooting, and productivity.
Use current technology and company-issued assets, including laptops and cell phones, to access parts books, service manuals, bulletins, and other service literature, and develop familiarity with their contents.
Maintain accurate assigned-territory ASL truck inventory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as required, including advising sales on problem accounts and service leads.
Assist in creating equipment deployment guides.