Office Systems Specialist

Konica Minolta Business Solutions, U.S.A., Inc.•Sunrise, FL

10d

About The Position

Konica Minolta is hiring an Office Systems Specialist to service analog and digital copiers, facsimiles, multifunction devices, and connected digital products. The role includes on-site maintenance, diagnostics, repairs, equipment installation and removal, and technical support for Konica Minolta and non-Konica Minolta printers. The specialist travels daily to customer sites within an assigned territory, manages service workload, and maintains customer communication and satisfaction. Occasional travel outside the local area for training is required. The specialist also troubleshoots printing and scanning network issues on Windows and Mac systems, installs print drivers, transfers files and address books, and performs firmware upgrades. The position requires maintaining territory inventory, completing service records and expense reports, training customers on basic device functions, and providing sales support as needed. Candidates must complete training, demonstrate technical and productivity progress, and follow established service and call-handling procedures.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications.
Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others.
Basic knowledge of Microsoft Word and Excel.
High school diploma or GED.
2–4 years of experience related to technical repair of business equipment.
N+ certification or equivalent.
Ability to pass a background check, security test, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.
For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, KMBS Controller (Emperon), and Classroom.

Nice To Haves

Technical school training.
Additional IT certifications or training.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta MFPs and printers, as well as non-Konica Minolta printers such as HP and Lexmark.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel daily to customer sites within the assigned territory, manage territory workload, and maintain strong customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes, service assigned products effectively, and request assistance when necessary to meet customer needs.
Follow call-handling procedures and meet required productivity measures.
Demonstrate measurable progress in technical ability, troubleshooting, and productivity.
Use company-issued technology and assets, including laptops and cell phones, to access parts books, service manuals, bulletins, and other service literature.
Maintain accurate ASL truck inventory for the designated territory.
Train customers in basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support, including advising sales staff about problem accounts and service leads.
Maintain awareness of territory parts budgets and inventory control.