Office Support/Staff Officer, Project Senior Consultant - Active TS/SCI w/ Polygraph Required - Springfield, VA

Deloitte • Tampa, FL

3d • $95,600 - $159,300

About The Position

The role is part of Deloitte Human Capital’s Government & Public Services practice and supports organizational change management and strategic communications for information technology implementation projects. The consultant will develop and deliver user training, support software adoption, gather stakeholder feedback, and coordinate release activities across workstreams. The position may involve travel to military bases and allied exercises to deliver briefings and user support. Travel is expected up to 10% on average.

Requirements

• Associate degree.
• Active Secret clearance required.
• At least 5 years of experience leading organizational change management and strategic communications for IT implementation projects delivered using Agile methods, including two-week sprints.
• Experience working with military personnel as customers or end users, or military experience.
• Experience supporting supply chain, manufacturing, procurement, or fulfillment programs.
• Experience designing training content, facilitating end-user training or workshops, and providing end-user support for software products.
• Ability to travel up to 10% on average.
• Legally authorized to work in the United States without employer sponsorship, now or in the future.
• Ability to work independently and collaboratively.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.

Nice To Haves

• Experience supporting a Help Desk or Service Desk for software users.
• Experience with Palantir Training.
• Experience delivering briefings or training to military personnel or government stakeholders.

Responsibilities

• Design and deliver end-user training, workshops, and software training guides with delivery teams.
• Develop a Help Desk strategy and provide end-user support and adoption communications before and after releases.
• Partner with the Design Workstream to conduct stakeholder interviews, gather feedback, and inform future requirements.
• Develop and execute organizational change management and strategic communications plans, including stakeholder messaging, leadership briefings, and readiness activities.
• Coordinate with Design, Agile, and Testing Workstreams to support releases.
• Travel to military bases and allied exercises to deliver briefings and user support.

Benefits

• Broad range of employee benefits.
• May be eligible to participate in a discretionary annual incentive program.
• Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree