Office Support Specialist

City Of League City•1701 W. League City Parkway League City, TX

About The Position

Performs day-to-day administrative, clerical, and customer service functions efficiently and in a timely manner. Provides administrative support to department staff and assists with administration of departmental policies and procedures. The position may also perform job-related tasks beyond those specifically listed. Duties vary by department. At the Animal Care Center, the role supports customer interactions and pet introductions, adoption processing and follow-up, shelter database use, appointment scheduling, reporting, and office upkeep. In Parks Recreation, the role coordinates facility and park rentals, events, programs, contracts, and schedules, serving as a contact for staff and athletic organizations. In Streets, Stormwater and Traffic, the role handles calls, databases, logs, records, purchase card statements, work orders, interview materials, performance measures, and resident trash complaints, and assists with twice-yearly hazardous waste events.

Requirements

High school diploma or GED.
At least six months of experience in customer service and performing administrative duties.
Knowledge of Microsoft Windows and Microsoft Office software.
Ability to follow verbal and written instructions.
Ability to communicate effectively verbally and in writing.
Ability to maintain confidential information.
Ability to establish and maintain working relationships with department coworkers, other City employees, and the public.

Responsibilities

Provide administrative, clerical, and customer service support to department staff.
Help administer departmental operating policies and procedures.
Establish and maintain effective working relationships with employees, officials, and the public.
Use a computer to prepare letters, reports, memos, invoices, purchase orders, credit card settlements, and other documents.
Prepare and maintain department reports and compile daily, monthly, and annual statistics.
Maintain department files and research information from them.
Open, sort, and distribute incoming mail.
Answer and screen calls, take messages, greet visitors, and direct them to appropriate staff.
Perform computer data entry and make copies as needed.
At the Animal Care Center: collaborate with Animal Care Technicians to support customer service during pet and adopter introductions; greet customers and help with the online customer tracking database; answer calls; learn and use shelter database software; review applications, counsel and process adopters, and educate adopters about pet needs; schedule spay and neuter appointments and reminders; assist with morning cleaning and decluttering; process Home-to-Home submissions and follow up by phone and email; follow up on adoptions; submit Science Diet reports; respond to assigned email inboxes; and support other areas as needed.
At the Animal Care Center: maintain personal appearance and conduct consistent with LCAC's mission, values, and relationships with the community; demonstrate a positive and cooperative attitude; and work a flexible schedule that includes holidays and weekends.
At Parks Recreation: assign and coordinate park and facility rental reservations; prepare schedules for weekly events and programs; process facility rental contracts and coordinate schedules for key staff; liaise with athletic sports organizations on facility use schedules and contract completion; coordinate 501(c)(3) events and rentals; coordinate rentals and programs before, during, and after events; and serve as a point of contact for on-site staff at Hometown Heroes Park and off-site parks and facilities.
At Streets, Stormwater and Traffic: answer and route calls or take messages; maintain the 311 CivicPlus database, daily call log, sidewalk repair lists, and streetlight correspondence spreadsheet; process purchase card statements; create and close vegetation and rapid-response code enforcement work orders; coordinate weekly uniform cleaning and returns with the uniform contractor; enter monthly performance measures; set up interviews and prepare interview packets; maintain the supervisor's weekly goals bulletin; scan daily work orders and vehicle sheets; work hazardous waste events twice a year; and serve as liaison for resident trash complaints.
Perform other related duties as assigned.