Office Support Receptionist
About The Position
The Office Support Receptionist is the welcoming face and voice of BrightStar Care and serves as the first point of contact for caregivers, clients, applicants, visitors, and office staff, both in person and by phone. The role creates an exceptional experience through friendly, organized, resourceful, and compassionate service, while supporting a busy office and reflecting BrightStar Care’s commitment to exceptional service. The position provides phone and front-office support, assists with recruiting and caregiver onboarding, and completes administrative tasks that help daily office operations run effectively. Success means providing prompt assistance to callers, making visitors feel valued, supporting a positive applicant experience, and helping office staff provide outstanding care. Every interaction should reflect the values: Be Open & Positive, Serve with Passion, Do the Right Thing, Do What You Say, and Make It Great.
Requirements
- High school diploma or equivalent required.
- Warm, friendly, and professional demeanor with a genuine desire to help others.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build positive relationships with clients, caregivers, applicants, visitors, and coworkers.
- Strong organizational skills and excellent attention to detail.
- Self-motivated and able to prioritize responsibilities in a fast-paced environment.
- Comfortable learning new technology and proficient in Microsoft Office, including Outlook, Word, and basic Excel.
- Ability to maintain confidentiality and exercise sound judgment.
- Dependable, adaptable, and willing to support the team wherever needed.
Nice To Haves
- Previous experience in customer service, reception, administrative support, or healthcare office settings preferred.
Responsibilities
- Answer incoming calls according to BrightStar Care practices and policies and provide exceptional customer service.
- Listen to callers’ needs, gather relevant information, and connect them with the appropriate team member.
- Provide front-line assistance to caregivers, clients, applicants, referral partners, and prospective clients by answering routine questions and directing inquiries appropriately.
- Take accurate messages, prioritize urgent concerns, and communicate them to office staff promptly.
- Maintain a professional, compassionate, and solution-focused approach in every interaction.
- Welcome caregivers, clients, applicants, vendors, and visitors professionally and warmly.
- Offer hospitality to guests and assist them while they wait.
- Escort or direct applicants and visitors to the appropriate interview or meeting location.
- Keep the reception area, lobby, entryway, and common office spaces clean, organized, and inviting; report maintenance or repair needs.
- Assist applicants in completing employment applications accurately and completely.
- Support recruiting pre-screening tasks, including verifying driver’s licenses, checking references, and preparing applicant paperwork.
- Prepare materials and organize the meeting space for weekly caregiver orientation, and provide administrative support during onboarding.
- Provide administrative assistance to office staff as needed.
- Complete assigned administrative tasks accurately and efficiently to support daily office operations.
- Assist with company meetings, employee recognition activities, celebrations, and special events.
- Perform other duties as assigned to support the success of the office.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
