Office Support Receptionist

BrightStar Care of Louisville • Louisville, KY

9d

About The Position

The Office Support Receptionist is the welcoming face and voice of BrightStar Care and the first point of contact for caregivers, clients, applicants, visitors, and office staff, both in person and by phone. The role supports an exceptional experience through friendly, organized, resourceful, and service-focused interactions, while helping solve problems and supporting a busy office.

The position provides phone and front-desk support, welcomes and assists visitors, maintains reception and common areas, supports recruiting and caregiver onboarding, and provides administrative assistance for daily office operations, meetings, recognition activities, celebrations, and special events. The role is full-time, hourly, with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and a 30-minute lunch.

Requirements

• High school diploma or equivalent required.
• Warm, friendly, and professional demeanor with a genuine desire to help others.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive relationships with clients, caregivers, applicants, visitors, and coworkers.
• Strong organizational skills and excellent attention to detail.
• Self-motivated, with the ability to prioritize responsibilities in a fast-paced environment.
• Comfortable learning new technology and proficient in Microsoft Office, including Outlook, Word, and basic Excel.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable, adaptable, and willing to support the team wherever needed.

Nice To Haves

• Previous experience in customer service, reception, administrative support, or healthcare office settings is preferred.

Responsibilities

• Answer incoming phone calls in accordance with BrightStar Care practices and policies, providing exceptional customer service.
• Listen to callers, gather relevant information, and connect them with the appropriate team member.
• Assist caregivers, clients, applicants, referral partners, and prospective clients with routine questions and direct inquiries appropriately.
• Take accurate messages, prioritize urgent concerns, and communicate them promptly to office staff.
• Maintain a professional, compassionate, and solution-focused approach during interactions.
• Welcome caregivers, clients, applicants, vendors, and visitors warmly and professionally.
• Offer hospitality to guests and assist them while they wait.
• Escort or direct applicants and visitors to interview or meeting locations.
• Maintain clean, organized, and inviting reception, lobby, entryway, and common office spaces, and report maintenance or repair needs.
• Help applicants complete employment applications accurately and completely.
• Support recruiting pre-screening tasks, including verifying driver’s licenses, checking references, and preparing applicant paperwork.
• Prepare materials and meeting spaces and provide administrative support for weekly caregiver orientation.
• Provide administrative assistance to office staff as needed.
• Complete assigned administrative tasks accurately and efficiently to support daily office operations.
• Assist with company meetings, employee recognition activities, celebrations, and special events.
• Perform other duties as assigned to support the success of the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED