Office Support III (Treasurer Department)

County of Berks•Reading, PA

5d•Onsite

About The Position

The Office Support III position in the Treasurer Department collects and records monies received by mail, delivery service, and over the counter for tax payments, certifications, Treasurer licenses, and delinquent Tax Claim payments. The role includes data entry to apply payments accurately, daily balancing and reporting, issuing certifications and licenses, responding to inquiries, composing letters, filing, phone service, and record keeping. Accuracy and attention to detail are critical, as errors in recording payments could result in properties being subject to tax sale. Cash handling and maintaining a cash drawer are essential. The employee supports the Treasurer and Tax Claim offices by processing tax payments and certifications; issuing and reconciling licenses; reviewing applications and reports; maintaining records and files; and providing customer service to the public. The position requires physical presence in the office and is primarily performed during regular business hours in a small office environment. The work may involve frequent interruptions, changing priorities, collaboration, and interactions with employees, the public, and other stakeholders.

Requirements

High school diploma or GED from a recognized issuing agency.
At least two years of experience in general word processing and office practices, including varied computer applications and PC experience.
Ability to perform routine office support work.
Basic knowledge of English usage, spelling, and arithmetic.
Ability to use word processing equipment, a calculator, and Microsoft Office, including Outlook, Word, and Excel.
Ability to understand and carry out oral and written directions.
Effective oral and written communication skills.
Knowledge of law as it pertains to County Government.
Ability to maintain cooperative working relationships with employees and others contacted in the course of work.
Knowledge of office methods, practices, and procedures, and ability to perform arithmetic calculations.
Ability to defuse upset customers, maintain composure in a fast-paced environment, and handle stress.
Physical presence in the office is required.
Ability to perform work involving standing, walking, sitting, lifting, carrying, talking, hearing, handling objects or controls, and reaching.
Close vision and ability to adjust focus.
Ability to occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.

Responsibilities

Collect and record tax payments and other incoming payments received by mail, delivery service, or over the counter.
Maintain and balance individual tax collections and Tax Claim payments for deposit.
Issue tax certifications for the Treasurer and Tax Claim Bureau to taxpayers and entities such as title companies.
Review and issue revised tax bills according to the monthly STEB report.
Review monthly hotel tax collections, follow up on incorrect reports, enter information into ledgers or databases, and deposit funds into appropriate bank accounts.
Issue dog, antlerless deer, fishing, and hunting licenses received online, by mail, delivery service, or over the counter.
Maintain and balance license fees for deposit to appropriate bank accounts.
Receive, assign, and distribute annual dog licenses to authorized county agents; collect, inventory, and maintain unissued licenses for state and county audits.
Prepare monthly licensing reports for the disbursement of state and county fees for dog, fishing, and hunting licenses.
Review and prepare Bingo and Small Games of Chance applications for final approval; after approval, deposit applicable funds and complete license issuance.
Record and remotely deposit funds into the Escheat bank account as approved by the Chief Deputy Treasurer.
Compare the accounts payable check distribution listing with printed checks to confirm none were missed, and release checks to recipients after required approval.
Prepare and maintain Tax Claim files, including additional notifications.
Assist with statutorily mandated public tax sales three times per year.
Answer phones, assist customers at the counter, and provide service to the public.
Operate office equipment, including a PC, calculator, fax, copier, and printer.
Respond to Treasurer and Tax Claim inbox messages.
Support Treasurer and Tax Claim Office Support personnel and perform additional tasks as needed to complete office missions.
Provide bilingual English/Spanish support.