Office Support III (Juvenile Probation Department)

County of Berks • Reading, PA

1d • Onsite

About The Position

The Office Support III performs advanced correspondence and clerical duties for the Juvenile Probation Department. Work includes typing and processing Court documents, preparing court orders from a Judge’s instructions during remote hearings, maintaining case files, and entering and updating information in case management systems and related records. The position also prepares reports and other written materials, proofreads work, answers calls and visitor questions, and provides front-desk coverage as needed. Physical presence in the office is required.

Work is primarily performed during regular business hours, though occasional evening or weekend work may be required based on departmental needs. The setting is a normal cubicle or individual office environment and may include moderate to loud noise, frequent collaboration, interruptions, changing priorities, and interactions with employees, the public, and other stakeholders. The stated starting rate for new hires is $23.22 per hour, and the position is 35 hours per week.

Requirements

• High school diploma or G.E.D. certification from a recognized issuing agency.
• At least two years of experience in advanced typing and office practices, including work with varied computer applications such as Microsoft Word, Outlook, and Excel.
• Ability to type quickly and accurately.
• Knowledge of basic English usage, comprehension, reading, spelling, and arithmetic.
• Ability to perform routine clerical work, including typing, filing, answering telephones, and assisting visitors.
• Ability to use computer equipment and software, including Microsoft Word and Excel.
• Ability to operate standard office equipment, including a photocopier, fax machine, computer, and printer.
• Ability to understand and carry out oral and written directions; communicate effectively orally and in writing; and maintain cooperative working relationships.
• Ability to learn and perform tasks of progressively increasing difficulty, work independently and as part of a team, take initiative with little supervision, exercise some independent judgment, and handle stress.
• Physical presence in the office is required.

Responsibilities

• Interpret, type, and process Court documents and add Court information to case files.
• Attend remote court hearings and prepare court orders based on the Judge’s instructions.
• Prepare reports, evaluations, letters, memos, dictated materials, forms, and court lists from written or dictated sources; review and proofread work for spelling and grammatical errors.
• Maintain case files in good condition.
• Enter and update information in the case management database, the Pennsylvania Common Pleas Case Management System (CPCMS), face sheets, and related databases and files.
• Answer telephone calls, assist visitors, and direct them to appropriate people.
• Respond to citizen inquiries by providing general information only.
• Cover the front desk reception area as needed, greeting visitors and answering phones.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED