Office Support III (Juvenile Probation Department)

County of Berks • Reading, PA

2d • Onsite

About The Position

The Office Support III performs advanced correspondence and clerical duties for the Juvenile Probation Department. The role includes typing and processing court documents, preparing court orders based on a judge’s instructions, maintaining case files, and entering and updating information in case-management systems and related databases. It also provides telephone and visitor reception, responds to citizen inquiries with general information, and may cover the front desk as needed.

The position is based in an office setting and is primarily performed during regular business hours. Occasional evening or weekend work may be required based on departmental needs. The work may involve a fast-paced environment, frequent interruptions and changing priorities, collaborative meetings, and interactions with employees, members of the public, and other stakeholders.

Requirements

• High school diploma or GED certification from a recognized issuing agency.
• At least two years of experience in advanced typing and office practices, including use of varied computer applications such as Microsoft Word, Outlook, and Excel.
• Basic English-language usage, comprehension, reading, spelling, and arithmetic skills.
• Ability to perform clerical work, including typing, filing, answering telephones, and assisting visitors.
• Ability to use computer equipment and software, including Microsoft Word and Excel, and operate standard office equipment such as a photocopier, fax machine, computer, and printer.
• Ability to type quickly and accurately; understand and carry out oral and written directions; communicate effectively orally and in writing; and maintain cooperative working relationships.
• Ability and willingness to learn and perform tasks of increasing difficulty; work independently and as part of a team; work with little supervision; exercise some independent judgment; and handle stress.
• Physical presence in the office is required.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Responsibilities

• Interpret, type, and process court documents; add court information to case files; attend remote court hearings and prepare court orders based on a judge’s instructions.
• Prepare reports, evaluations, letters, memos, dictated materials, forms, and court lists; review and proofread work for spelling and grammatical errors; maintain case files in good condition.
• Enter and update information in the case-management database, the Pennsylvania Common Pleas Case Management System (CPCMS), face sheets, and related databases and files.
• Answer telephone calls, assist visitors, direct them to appropriate people, and respond to citizen inquiries by providing general information only.
• Cover the front desk reception area as needed, greeting visitors and answering phones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED