Office Supervisor 10; Mail Operations

State of Michigan • Dimondale, MI

1d • Onsite

About The Position

The Office Supervisor is the first-line supervisor of the Mail Operations Unit, overseeing the processing of high volumes of U.S. Postal Service mail for Treasury staff. The role establishes unit goals and performance metrics, ensures quality and accuracy, sets priorities, and directs full-time and temporary employees to support timely mail processing. It also develops processes and procedures, communicates daily with business partners, and performs supervisory functions such as managing time and attendance, approving leave, conducting performance reviews, and taking disciplinary action when necessary.

The position works closely with the Data Operations supervisor on interconnected processes, cross-training, backlogs, and timely completion of work. It promotes an environment focused on quality improvement, employee input, and teamwork. Work must be performed onsite in Michigan; the position is not eligible for remote work. The role requires a fingerprint-based background check because it has access to Federal Tax Information.

Requirements

• High school completion or educational level typically acquired through completion of high school.
• Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.
• All work must be performed in Michigan, at the assigned official work location.
• Pass a fingerprint-based background check due to access to Federal Tax Information.
• Attach a cover letter and detailed resume to the application.

Responsibilities

• Supervise activities of the Mail Operations Unit processing high volumes of USPS mail for Treasury staff.
• Establish unit goals and create performance metrics.
• Ensure the quality and accuracy of work performed.
• Set priorities and direct full-time and temporary employees to ensure timely mail processing.
• Create processes and write procedures.
• Communicate daily with business partners.
• Perform supervisory duties, including time and attendance management, leave approvals, performance reviews, and disciplinary action when necessary.
• Coordinate with the Data Operations supervisor on interconnected processes, cross-training, backlogs, and timely completion of work.
• Promote quality improvements, employee input, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED