Mail Svcs Supervisor

CBRE HV•Mountain View, CA

10d

About The Position

As a CBRE Mail Services Supervisor, you will supervise all aspects of mailroom operations for a building or campus. This role is part of the Office Operations function, which provides office support to a client, business function, or individual contributor. You will lead mail services personnel and guide the team in applying established practices and procedures while working to build consensus and ensuring team outcomes positively support customer objectives.

Requirements

High school diploma or GED.
Five or more years of job-related experience.
In-depth understanding of processes, procedures, systems, and concepts within the job function, and basic knowledge of related job functions.
Ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Excellent organizational skills and a master-level inquisitive mindset.

Nice To Haves

Prior shift manager or supervisory experience.

Responsibilities

Supervise mail services personnel, including establishing work schedules, assigning tasks, cross-training staff to back up shipping and receiving duties, and evaluating and developing performance.
Conduct personnel meetings as needed regarding safety, procedures, and operations.
Maintain records of mailing costs incurred by each business unit or department and implement cost-saving programs and procedures to improve efficiency.
Maintain mailroom policy and procedural manuals, recommend changes, and inform personnel of changes.
Monitor online production and copy requests, set up conference rooms for client meetings, answer telephones, and take messages professionally.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
Establish new techniques as needed to help the team meet its objectives.
Ensure personal and team outcomes positively affect customer objectives.
Lead by example and model behaviors consistent with CBRE RISE values.
Guide the team in applying basic knowledge of practices and procedures and work to build consensus.