Office Supervisor

Haverty Furniture Companies, Inc•Winston-Salem, NC

1d•$16 - $19•Onsite

About The Position

Havertys is seeking an energetic Office Supervisor to oversee and perform Guest Services Office functions in a furniture retail store. The role supports superior customer service, integrity, quality, and teamwork, and may assist with Office Coordinator duties as needed. The supervisor helps ensure adequate office coverage, communicates and trains staff on policy and procedure updates, handles calls and customer service matters, supports store operations and inventory, processes accounts payable and employee sales, and completes office and audit procedures. The position may also include HR and payroll responsibilities, such as processing I-9 verifications, maintaining hourly team members’ time records, supporting hiring and performance reviews, conducting new employee orientations, and keeping required HR and OSHA materials and HAZCOM documentation current. The work is in a customer-focused, fast-paced showroom with a business professional dress code. Work weeks typically include Monday through Friday and occasional weekends; store operating hours are 10 a.m.–7 p.m. Monday through Saturday and 12 p.m.–6 p.m. Sunday. Starting pay is $15.50–$19.00 per hour, based on experience.

Requirements

High school diploma or GED, or 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

1–3 years of experience in an office environment and customer service.
General computer skills, including knowledge of Microsoft Word, Excel, and O365.

Responsibilities

Supervise and perform all Guest Services Office functions.
Assist with Office Coordinator duties as needed.
Communicate and train staff on changes to company policies and procedures for the Guest Services Office.
Ensure the Guest Services Office is sufficiently staffed.
Answer incoming calls, distribute calls and messages, and manage store voicemail.
Handle customer complaints and initiate and follow up on customer service tickets.
Complete daily opening and closing procedure checklists.
Maintain office supplies and office machines.
Conduct regular store operations audits using the Quarterly Audit Checklist.
Assist the manager with inventory.
Process accounts payable functions, including merchandise and expense invoices, returns to vendor (RTVs), purchase orders, and special orders.
Make or ensure management makes daily bank deposits.
Create and process employee sales.
Process I-9 verifications, as applicable.
Maintain and approve hourly team members’ time records and ensure timecards are submitted for approval, as applicable.
Assist with hiring, performance reviews, and coaching for Office Assistants, as applicable.
Conduct new employee orientations, as applicable.
Ensure HR posters, OSHA logs, and OSHA postings are current and accounted for, as applicable.
Maintain the HAZCOM book and applicable updates and training, as applicable.