Office Supervisor

City of New York•New York, NY

7d•$61,656 - $70,904

About The Position

The NYC Department of Finance Customer Operations Division is seeking an Office Supervisor for its Bronx Land Records office. The division oversees the Department of Finance Business Centers, the City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Land Records records and maintains official real estate documents, updates New York City property ownership records, provides review and research services, and administers the property tax lien sale. Reporting to the Bronx Assistant Deputy City Register, the Office Supervisor supervises customer service clerical staff, oversees workflow and office coverage, addresses escalated operational and customer-service issues, and supports the intake and processing of documents. The role may also provide supervisory coverage in outer-borough offices and may be eligible for remote work up to two days per week under the City’s Remote Work Pilot Program and applicable collective bargaining agreement. Applicants must have a permanent Principal Administrative Associate civil service title or a permanent comparable civil service title eligible for a 6.1.9 title change. Applicants should include their employee identification number and permanent civil service title in their application materials.

Requirements

Must have a permanent Principal Administrative Associate civil service title or be permanent in a comparable civil service title eligible for a 6.1.9 title change.
Must include an employee identification number when applying and indicate the permanent civil service title in the cover letter.
Must meet the stated Principal Administrative Associate qualification standard through one of these routes: a bachelor's degree and two years of satisfactory, full-time, progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising clerical/administrative staff performing work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of qualifying administrative or supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of qualifying administrative or supervisory experience; or equivalent education and/or experience, with the required year of administrative or supervisory experience.
Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.
Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Responsibilities

Supervise customer service clerical staff and ensure proper delegation and workload distribution.
Supervise staff and oversee workflow in the absence of the Assistant Deputy Borough Register.
Maintain adequate coverage for public counters, telephone lines, email inquiries, records research, document review, and other essential functions.
Serve as the first level of escalation for complex operational, procedural, and customer-service matters.
Examine real and personal property documents in accordance with Article 13 of the Real Property Law.
Provide floating supervisory coverage in outer-borough offices.
Monitor staff performance and review scanned document images for quality assurance and completeness.
Respond accurately to public inquiries regarding ACRIS cover pages and document requirements.
Review complex or unusual document issues and determine the appropriate course of action.
Prepare and maintain weekly operational reports for office leadership.
Intake, scan, and process documents as needed to support operational continuity.
Handle and prepare certified copy requests when required.
Participate in special projects within the division.