Office Supervisor

Estes Express Lines•Banning, CA

18h•$68,700 - $93,000

About The Position

The Office Supervisor leads and directs clerical and other employees as needed and is accountable for managing an efficient, clean, and safe less-than-truckload (LTL) operation. The role administers assigned parts of the Service Center Business Plan, meets assigned KPIs, and may be involved in hiring and termination processes. The supervisor oversees office administration, payroll-related activities, employee leave requests, freight billing and shipping reports, and customer-care issue resolution. The position may also oversee hazardous-material receiving, coordinate damaged freight and salvage activities, order office supplies, research claims, and supervise clerical staff at multiple service-center locations. Regular attendance is required, and other duties may be assigned as operational, safety, or other needs require. The position reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. It requires transportation (LTL) industry experience, leadership and communication skills, and the ability to work independently or as part of a team in a high-volume environment with tight time constraints. The job involves regular talking or hearing; frequent sitting and use of hands to operate computers and standard office equipment; and occasional standing, walking, lifting, twisting, turning, and reaching. The employee must be able to lift at least 20 pounds, or more if essential job functions require it. The work environment's noise level ranges from quiet to loud. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Experience in the transportation (LTL) industry.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills.
Excellent verbal, written, and listening communication skills.
Planning and organization skills.
Customer-service skills.
Strong work ethic and problem-solving skills.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or in a team setting.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Ability to lift at least 20 pounds, or more if required by essential job functions.
Must pass a pre-employment drug screen, be subject to random drug and/or alcohol tests, and undergo a criminal-history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor's degree preferred.
Two years of office management or supervisory experience preferred.
Experience in billing, collections, tracing, and OS&D is a plus.
MS Office and AS400 skills preferred.

Responsibilities

Lead, guide, and direct clerical and other employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation.
Participate in and make recommendations regarding hiring and termination processes.
Administer assigned portions of the Service Center Business Plan.
Meet assigned KPIs.
Monitor daily payroll, employee hours, salaries, and line-haul driver pay, and submit information to the Payroll department.
Prepare and submit Payroll Change Notices.
Monitor, review, and approve clerical staff requests for vacation and personal or sick days.
Monitor and resolve freight billing and shipping reports, including overage, undelivered NOC and PRO, and prior-day billing nightly recap reports.
Advise office personnel on resolving customer-care issues.
Work with Corporate Payroll, Benefits, and Workers Compensation departments to submit appropriate paperwork.
Schedule and assign tasks for service-center office clerical staff.
Enforce administrative policies, procedures, safety rules, and government regulations.
Direct and oversee investigations into customer complaints and recommend or implement corrective solutions.
May oversee hazardous-material receiving and coordinate HazMat freight receipt with Regional OS&D specialists, ensuring procedures and documentation are completed.
May coordinate delivery of damaged products to the salvage department.
May order office supplies for the service center.
May research and resolve claim issues.
May supervise clerical staff at more than one service-center location.
Maintain regular attendance and perform other assigned duties as operational, safety, or other needs require.