Office Supervisor

Summit Health•New York, NY

3d•$24 - $27•Onsite

About The Position

The Office Supervisor assists in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. The role manages team members in partnership with the Practice Manager, supports a patient-centric experience from arrival through departure, and helps ensure an inviting and hospitable environment. The supervisor supports the site, team, and providers with day-to-day operations and directly manages site employees. The position requires on-site work and may involve long shifts, weekends, and opening or closing shifts depending on facility scheduling needs. Physical demands may include occasionally lifting heavy objects, repetitive tasks with few breaks, light cleaning, and heavy computer use.

Requirements

High school diploma or GED.
At least one year of supervisory or management experience, or a degree in management.
Ability to multitask successfully.
Good computer skills, including knowledge of PCs and Microsoft Office programs.
Exceptional communication skills.
Comfort delivering constructive feedback and counseling management.
Basic Life Support (BLS) certification required at time of hire.

Nice To Haves

Bachelor’s degree in management, business, or another applicable field; relevant management experience may be considered in lieu of a degree.
Bilingual language skills, required or preferred depending on the site location.

Responsibilities

Manage site performance, including tracking patient volume, registration delays, and follow-up after discharge.
Assist the Practice Manager with preparing schedules for non-provider staff.
Order medical supplies, medications, vaccinations, and office supplies for the site.
Open and close the site as required.
Assist the Practice Manager with administrative and operational responsibilities.
Build positive communication with providers and work as a team to support practice success.
Maintain staff professionalism and coach, manage, and develop team members.
Manage employees through interviewing, performance management, promotion, and discipline.
Collaborate with Human Resources to formalize staff development plans and manage employee relations issues, including formal write-ups and suggestions for improvement.
Maintain patient confidentiality in accordance with policy, procedure, and HIPAA requirements.
Interact courteously and respectfully with patients and families at discharge, resolve disputes, and review patient satisfaction cards.