Office Supervisor

City of New York • Bronx, NY

5d • Hybrid

About The Position

The NYC Department of Finance’s Customer Operations Division is seeking an Office Supervisor for its Bronx Land Records office. The division oversees Department of Finance Business Centers, the City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Land Records records and maintains official real estate documents, updates New York City property ownership records, provides review and research services, and administers the property tax lien sale.

Reporting to the Bronx Assistant Deputy City Register, the Office Supervisor supervises customer-service clerical staff and office workflow, including when the Assistant Deputy Borough Register is absent. The position ensures coverage of public counters and other essential functions, addresses escalated operational and customer-service matters, examines property documents, monitors staff performance and document quality, and assists the public with document requirements. The supervisor may also provide coverage in outer borough offices and support document intake and processing, certified-copy requests, reporting, and division projects.

Candidates must have a permanent Principal Administrative Associate civil service title or be permanent in a comparable civil service title eligible for a 6.1.9 title change. Applicants must include their employee identification number and permanent civil service title in their application materials. The position may be eligible for remote work up to two days per week under the applicable Remote Work Pilot Program. All hires must verify identity and eligibility to work in the United States.

Requirements

• Must hold a permanent Principal Administrative Associate civil service title or be permanent in a comparable civil service title eligible for a 6.1.9 title change.
• Must provide an employee identification number when applying and indicate the permanent civil service title in the cover letter.
• Must meet one of the listed education and experience pathways: a bachelor’s degree and two years of progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising clerical/administrative staff; an associate degree or 60 college credits and three years of such experience, including one year of qualifying administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of qualifying administrative supervisory experience; or equivalent education and/or experience.
• All candidates must have one year of the specified administrative or supervisory experience.
• Education above high school may substitute for general clerical/administrative experience at 30 semester credits per six months, up to three years, but cannot substitute for the required year of administrative or supervisory experience.

Responsibilities

• Supervise customer service clerical staff and ensure appropriate delegation and workload distribution.
• Supervise staff and oversee workflow in the absence of the Assistant Deputy Borough Register.
• Maintain adequate coverage for public counters, telephone lines, email inquiries, records research, document review, and other essential functions.
• Serve as the first level of escalation for complex operational, procedural, and customer-service matters.
• Examine real and personal property documents in accordance with Article 13 of the Real Property Law.
• Serve as a floating supervisor providing coverage in outer borough offices.
• Monitor staff performance and review scanned document images for quality assurance and completeness.
• Respond to public inquiries about completing ACRIS cover pages and document requirements.
• Review complex or unusual document issues and determine an appropriate course of action.
• Prepare and maintain weekly operational reports for office leadership.
• Support operational continuity by intaking, scanning, and processing documents as needed.
• Handle and prepare certified copy requests when required.
• Participate in special projects within the division.

Benefits

• The position may be eligible for remote work up to two days per week under the Remote Work Pilot Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager