Office Supervisor - GSH Rehab Med-Admin

TriHealth•Cincinnati, OH

11d•Onsite

About The Position

TriHealth is hiring an Office Supervisor for its Good Samaritan Hospital location in Cincinnati, Ohio. Under the direction of the Department Manager, the Office Supervisor manages day-to-day operations and supervises clerical staff, office coordinators, and other assigned non-professional team members. The role provides operational and administrative support to patients, therapy providers, families, and department leaders to support high-quality service delivery. The supervisor helps ensure appropriate staffing, functioning equipment, and available supplies; directly supervises assigned staff through coaching, performance feedback, and evaluations; and supports a positive environment that promotes engagement, professional growth, retention, and customer service. As a working supervisor, this person may perform frontline duties and provide operational or clinical support when needed. The role requires problem-solving skills and proficiency with the electronic medical record, Cadence, MyChart, and other required systems. The Office Supervisor is also responsible for understanding, promoting, and enforcing HIPAA requirements and corporate compliance standards. Additional duties may be assigned by department leadership. The position is full-time, scheduled for 80 hours biweekly on the day shift, with no weekend, holiday, or on-call commitment. It has 3–9 direct-report FTEs and is based at Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH 45220.

Requirements

High school diploma or GED.
3–4 years of experience in a related field.
Strong problem-solving skills.
Proficiency with the electronic medical record (EMR), Cadence, MyChart, and other required systems.

Responsibilities

Coordinate and oversee daily departmental operations to support efficient, high-quality services and organizational goals.
Implement and maintain departmental policies, procedures, and quality standards; monitor workflow, productivity, staffing, wait times, and throughput.
Oversee assigned programs and services, monitor data entry and quality assurance, track outcomes, manage customer relations, and ensure regulatory and organizational compliance.
Provide administrative support to leadership and complete other assigned duties.
Supervise and manage the performance of direct-report team members, set expectations, coach, provide feedback, conduct evaluations, and address performance concerns.
Interview, hire, and retain qualified staff while promoting engagement, accountability, productivity, and service excellence.
Adjust staffing resources to meet departmental needs and maintain continuity of operations.
Oversee scheduling, insurance verification, authorizations, customer account management, and related documentation.
Ensure compliance with scheduling and communication protocols, maintain accurate demographic and insurance information, and monitor customer satisfaction.
Work with leadership to resolve service concerns and improve the customer experience, operational effectiveness, and revenue cycle performance.
Facilitate onboarding, orientation, mentoring, and ongoing staff development; communicate and implement new policies, procedures, equipment, and educational initiatives.
Promote cross-training and professional growth, and coordinate required education, competency assessments, and in-service training.
Maintain knowledge and competency in departmental operations and applicable clinical support functions.
Monitor and enforce quality controls, policies, procedures, and documentation standards; educate staff on licensing, accreditation, and compliance requirements.
Provide operational or clinical support during high demand, staffing shortages, or other departmental needs.
Coach and counsel employees, recognize achievements, address performance issues, and collaborate with Human Resources and leadership as needed.
Ensure staffing and operational coverage, perform frontline responsibilities when necessary, and participate in process improvement, special projects, and organizational activities.
Model TriHealth leadership behaviors, conduct department huddles and team meetings, round on team members, cascade leadership messages, and recognize safety wins and positive performance.