Office Supervisor

Summit Health•New York, NY

21h•$24 - $27•Onsite

About The Position

The Office Supervisor assists in managing and overseeing the administrative, financial, and operational aspects of an urgent care location. The role manages team members in partnership with the Practice Manager, supports a patient-centric experience from arrival through departure, and helps ensure a welcoming environment and smooth day-to-day operations for the site, team, and providers. The Supervisor directly manages site employees.

Requirements

High school diploma or GED required.
At least one year of supervisory or management experience, or a degree in management.
Ability to multitask successfully.
Good computer skills, including knowledge of a PC and Microsoft Office programs.
Exceptional communication skills.
Comfort with delivering constructive feedback and counseling management.
Basic Life Support (BLS) certification required at the time of hire.

Nice To Haves

Bachelor’s degree in management, business, or another applicable field; relevant management experience may be considered in lieu of a degree.
Bilingual language skills, required or preferred depending on the site location.

Responsibilities

Monitor site performance, patient volume, registration delays, and required follow-up after discharge.
Assist the Practice Manager with preparing schedules for non-provider staff.
Order medical supplies, medications, vaccinations, and office supplies for the site.
Open and close the site as required.
Assist the Practice Manager with administrative and operational responsibilities.
Build positive communication with providers and collaborate as a team to support the practice.
Maintain staff professionalism and coach, manage, and develop team members.
Manage staff processes including interviewing, performance, promotion, and discipline.
Collaborate with Human Resources to formalize staff development plans and manage employee relations matters, including formal write-ups and suggestions for improvement.
Maintain patient confidentiality in accordance with policy, procedure, and HIPAA requirements.
Interact courteously and respectfully with patients and families at discharge, resolve disputes, and review patient satisfaction cards.