Office Supervisor

AGI•Miami, FL

About The Position

Office Supervisors lead the Cargo Office team to ensure cargo handling procedures and shipping logistics comply with company and airline standards. They coordinate shipping details, complete compliance documentation, provide customer service, and assist Office Agents and Leads with customer-service issues and documentation discrepancies. The role includes staff assignments, training and oversight, cargo documentation and handling, and communication with customers and airport personnel. Work takes place in a fast-paced airport and warehouse environment, with flexible schedules that may change to meet operational demands. The position requires adherence to safety, security, and compliance procedures.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license with a clean driving record.
If working in the United States, have authorization to work in the United States as defined by the Immigration Reform Act of 1986; if working in Canada, have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by the customer or role access, be able to secure a Customs Seal through the respective governing agency.
Demonstrate leadership skills, including guiding and encouraging a team, resolving conflict, providing constructive feedback, and making and executing decisions.
Have excellent English verbal and written communication skills.
Have intermediate computer skills and working knowledge of Microsoft Office programs.
Have basic math skills to calculate payment transactions.
Have problem-solving skills, attention to detail, and the ability to resolve customer concerns.
Have time-management and multitasking skills to complete work efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing up to 70 pounds (32 kg) or more regularly, and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
Be able to detect moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work around jet and machinery noise in a warehouse environment.

Nice To Haves

One or more years of Cargo Agent experience.

Responsibilities

Develop work assignments for Office Agents and Leads.
Make recommendations to management on hiring, promotion, and disciplinary decisions.
Provide training and oversight to new employees.
Convey shipping instructions to the customer services counter.
Retrieve import documents and deliver export documents to and from aircraft.
Accept cargo in accordance with applicable TSA, FAA, government, and air carrier rules and regulations.
Accept dangerous goods in accordance with applicable FAA regulations and IATA Dangerous Goods Regulations.
Release imported international freight after reviewing CBP clearances and authorizations.
Collect air freight charges.
Handle customer phone calls professionally and courteously.
Complete paperwork and forms related to work assignments and procedures, and enter required data into the company information system, including international cargo documents and freight transfer manifests.
Follow company procedures and protocols to operate safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Observe safety, security, and compliance responsibilities, including reporting hazards, incidents, and dangerous situations to a manager or supervisor.
Work flexible hours, including nights, weekends, and holidays, and follow attendance policies.