Office Supervisor
About The Position
The Office Supervisor works within the OhioHealth Well-Being Center and reports to the Manager, Well-Being Operations. The role oversees the department’s daily processes to ensure effective operations. It supervises office staff, manages workflow, delegates duties, and supports staff development and day-to-day operational needs. The position also coordinates office functions, including patient scheduling and intake, physician coverage, phone calls, appointment confirmations, and entry of daily patient charges. Depending on assignment, it may maintain databases or ongoing projects and programs, generate reports, and oversee time-sheet or payroll processes. As part of a High Reliability Organization, the position requires focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list of duties.
Requirements
- High school diploma or GED.
- Proficient knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint.
- Excellent communication skills.
- Ability to prioritize multiple tasks.
- Related experience as a team leader or supervisor; the posting states “1 2 yrs.”
- Six years of progressive related experience, preferably in a medical setting.
Nice To Haves
- Experience in a medical setting.
Responsibilities
- Supervise office staff, including registration, clerical, administrative, and unit coordinator staff.
- Manage workflow and delegate duties.
- Assist the manager with interviewing, hiring, training, and performance evaluations.
- Provide leadership, direction, and coaching to staff.
- Train new office staff.
- Assist the manager with daily operational needs.
- Attend meetings in the manager’s absence.
- Serve as a resource or escalation point for staff, physicians, employees, and managers.
- Maintain or oversee time sheets and payroll, as applicable.
- Coordinate and assist with office functions, including scheduling patient appointments, arranging physician coverage, answering phones, completing patient intakes, confirming appointments, and entering daily patient charges.
- Maintain databases, projects, or programs on an ongoing basis, as assigned.
- Generate reports, as assigned.
- Perform other duties as requested.
- Focus on safety, quality, and efficiency while performing job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
