Office Supervisor

City of Virginia Beach

7d•$47,154 - $73,466•Onsite

About The Position

The Office Supervisor oversees the Member Services Unit at a public recreation center, providing extensive direct customer service and serving as a member of the center leadership team. The role supports operational needs including medical emergencies, maintenance concerns, customer conflicts, incident reviews, rule clarification and enforcement, camera access, and other customer needs. The supervisor manages front-desk operations and staff, including hiring, training, mentoring, scheduling, assigning tasks, reviewing performance, and discipline. The role also handles financial accountability, customer service and sales, administrative office operations, reporting, records, procurement, and facility support. The employee may serve as Facility Supervisor when the Center Supervisor or Recreation Specialist II is absent. The schedule varies to support recreation center operations and programming. Shifts may include early mornings, mid-days, evenings, weekends, and holidays. The employee is assigned to a primary site but may work at other parks and facilities. Schedules vary weekly and seasonally, and additional hours, overtime, split shifts, relocation, or reassignment may be required in response to department needs or city-wide emergencies. The position is designated Alpha I, requiring the employee to work regardless of the City's operational status. Department orientation is required. This posting is for a pool; applications may be used to fill current vacancies and similar Office Supervisor positions that become available within six months of the posting's closing date. The role requires a current and valid driver's license.

Requirements

High school diploma or GED, plus five years of experience in fields providing the required knowledge, skills, and abilities, such as administrative secretary or office manager; or an equivalent combination of experience and training.
Current and valid driver's license.
Must be available to work evenings, nights, weekends, holidays, and overtime when required to meet operational needs.
May be required to work beyond normally scheduled hours during short-term department needs or City-wide emergencies.
Skills in office administration, office equipment, office management, office operations, office procedures, and supervision.

Nice To Haves

Procurement experience.
Demonstrated experience establishing and meeting work-unit goals.
Ability to review information from multiple sources and develop appropriate processes for team members.
Ability to use strategic thinking to solve workplace occurrences.

Responsibilities

Supervise all aspects of the front desk in a public recreation center.
Supervise multiple full- and part-time team members and foster a positive, healthy, inclusive, and welcoming work environment.
Oversee staff hiring, training, mentoring, scheduling, task assignments, performance reviews, and discipline.
Guide team members on escalated customer inquiries and transactions, and resolve complex concerns.
Develop staff work schedules and ensure appropriate coverage.
Provide leadership to meet established team goals and expectations.
Audit full- and part-time payroll.
Generate and analyze financial and statistical reports, using Power BI and other reporting methods to inform decisions and identify trends.
Use conflict resolution skills and serve as Facility Supervisor when the Center Supervisor or Recreation Specialist II is absent.
Prepare, audit, and submit daily revenue collections, deposits, cash balance reports, and closeouts.
Use the financial database for reports, research, and procurement; provide procurement guidance and assistance; and use the City procurement card.
Engage positively with customers, provide facility tours, and promote programs and services.
Assist customers with account inquiries, resolve concerns, and provide customer service in person, by telephone, and in writing.
Process registrations and financial transactions for classes, camps, programs, and memberships using database and point-of-sale systems.
Enter and maintain information in the ActiveNet database.
Maintain confidentiality of account, financial, and database records, and FOIA requests.
Process room rentals, complete work orders, and manage records retention.
Prepare written correspondence and meeting minutes.
Use Microsoft Office products and systems including ActiveNet, Oracle Financial Cloud, WorkDay, VBTime, and Power BI.
Assist with center computer, printer, copier, and phone issues, and provide administrative support for projects and tasks as needed.
Perform other related duties as required by workload and department needs.
Attend required Parks & Recreation department orientation.