Office Specialist- Conneaut Lake Health Center

Meadville Medical Center•Conneaut Lake, PA

12h•Onsite

About The Position

The Office Specialist at Conneaut Lake Health Center is responsible for managing front office operations, ensuring efficient patient flow, accurate record-keeping, and excellent communication with patients and staff. This role requires a detail-oriented individual with strong organizational and interpersonal skills to maintain a positive and professional environment.

Requirements

High school graduate.
Ability to accurately type 40wpm.
Efficient with data entry equipment.
Ability to apply appropriate rules of grammar, spelling, and punctuation.
Knowledge of computers is a necessity.
Ability to prioritize activities, organize work, and problem-solve.
Above average to excellent verbal and written communication skills.
Ability to communicate with the public sector by telephone and in person.
Ability to deal with anxious and angry people in a calm and professional manner.
Ability to communicate with Administrative Staff, Managers, Attorneys, Physicians, and all hospital staff with due respect and tact at all times.
General knowledge of insurance coverage including Medicaid, Blue Shield, and Commercial Insurances.
Use of Meditech, Medisoft and Medisoft Clinical EMR or other EMR system.
Knowledge of Microsoft Word.

Nice To Haves

Additional medical training preferred in Medical Terminology.

Responsibilities

Communicate with all staff members regarding patient status.
Greet patients with a friendly attitude and assist at check-in/check-out.
Schedule appointments and document in the EMR system.
Schedule referrals for patients as appropriate.
Obtain authorizations as needed.
Maintain front office workspace and waiting areas, ensuring cleanliness.
Maintain medical information, filing, and scanning.
Verify insurance information, check eligibility, enter patient demographics, and collect co-payments, self-payments, and past due balances.
Document patient payment reasons.
Scan or copy patient identification and insurance information.
Balance daily cash, send deposits to the bank, and maintain petty cash.
Receive and document telephone calls accurately within three rings, referring, triaging, or scheduling appointments as needed.
Respond to telephone calls and messages courteously and promptly.
Balance cash daily to encounters and complete deposits.
Pick up and distribute mail.
Prepare patient charts, ensuring all required forms are present.
Copy and send record requests in a timely manner.
Order office supplies if applicable.
Call, message providers, and/or send prescriptions as directed by a provider.
Use EMR systems such as Meditech, Medisoft, and Medisoft Clinical.
Follow appropriate chain of command for reporting issues.
Answer Physician Referral Line calls promptly and provide correct information.
Complete monthly reports timely to the manager.
Assist with patient satisfaction surveys.
Keep abreast of current issues, memos, notices, and other communications.
Offer assistance to other staff when able.
Project a positive image of the medical practice.
Perform other duties as assigned.