OFFICE SPECIALIST-MERCER COMMUNITY HEALTH CENTER

Meadville Medical Center•Mercer, PA

5d•Onsite

About The Position

The Office Specialist will be responsible for various administrative and patient-facing duties within the Mercer Community Health Center. This role involves communication with staff and patients, managing appointments and patient records, handling financial transactions, and maintaining the front office environment. The ideal candidate will possess strong organizational, communication, and computer skills, with the ability to handle stressful situations professionally.

Requirements

High school graduate.
Ability to accurately type 40 WPM.
Efficient with data entry equipment.
Ability to apply appropriate rules of grammar, spelling, and punctuation.
Knowledge of computers is a necessity.
Ability to prioritize activities, organize work, and problem-solve.
Above average to excellent verbal and written communication skills.
Ability to communicate with the public sector by telephone and in person.
Ability to deal with anxious and angry people in a calm and professional manner.
Ability to communicate with Administrative Staff, Managers, Attorneys, Physicians, and all hospital staff with due respect and tact at all times.
Use of Meditech, Medisoft and Medisoft Clinical EMR or other EMR system.
Knowledge of Microsoft Word.
General knowledge of insurance coverage including but not limited to Medicaid, Blue Shield and Commercial Insurances.

Nice To Haves

Additional medical training preferred in Medical Terminology.
Possess great attention to detail.

Responsibilities

Communicate with all staff members regarding patient status.
Greet patients with a friendly attitude and assist at the check-in and/or check-out window.
Schedule appointments and document in the EMR system.
Schedule referrals for patients as appropriate.
Obtain authorizations as needed.
Maintain front office workspace and waiting areas, ensuring cleanliness.
Maintain medical information, filing, and/or scanning.
Verify insurance information, check eligibility through the EMR system, enter patient demographics, and collect co-payments, self-payment amounts, and past due balances.
Document patient payment reasons.
Scan or copy patient identification and insurance information.
Balance daily transactions and send deposits to the bank, maintaining petty cash.
Receive telephone calls promptly, document accurately, refer to appropriate sources, triage calls, or schedule appointments.
Respond to telephone calls and messages from patients, insurance companies, and staff courteously and promptly.
Balance cash daily to encounters and complete deposits.
Pick up and distribute mail.
Prepare patient charts, ensuring all required forms are present.
Copy and send record requests in a timely manner.
Order office supplies if applicable.
Call, message providers, and/or send prescriptions as directed by a provider.
Follow the appropriate chain of command for reporting issues.
Answer Physician Referral Line calls promptly and provide correct information.
Complete any necessary monthly reports timely to the manager.
Assist with patient satisfaction surveys.
Keep abreast of current issues, memos, notices, and other communications.
Offer assistance to other staff when able.
Project a positive image of the medical practice.
Perform other duties as assigned.