Center for Health Equity- Community Health Worker

Children’s Hospital of Philadelphia•Philadelphia, PA

1d•Hybrid

About The Position

The Community Health Worker serves as a bridge between the community, health care and the social service systems. The Community Health Worker acts as a liaison by helping individuals, families, groups, and the communities develop their capacity and access to resources. They work in both the clinical setting and community-based setting. The Community Health Worker provides support by making hospital and/or home and community-based visits to educate patients and families on accessing quality care and health information.

Requirements

High School Diploma / GED Required
At least three (3) years of community-based health work, working in the pediatric community, care coordination or case management Required
Ability to travel by car or independence on public transit, taxi, or ride-sharing program
Knowledge of local community agencies and organizations.
Strong interpersonal skills, communications skills, problem-solving skills, teaching and coaching skills, and community networking skills.
Ability to work effectively with a wide range of constituencies in a diverse community.
Outstanding customer service and communication skills
Ability to work independently and in collaboration with other teams
Ability to navigate Smartphones and mobile devices; IOS and Android
Excellent computer skills; email, Word, EPIC
Understands and values the importance of equitable access to healthcare

Nice To Haves

Personal experience with medical complexity preferred but not required

Responsibilities

Work to reduce cultural and socio-economic barriers between patients and institutions
Refer families to community resources, social services, insurance providers and other relevant providers for medically complex patient and families recommended or identified by the care team
Continuously expands knowledge and understanding of community resources and services
Communicates identified family needs to the larger care team, including social workers and other clinical professionals
Provide clear and concise documentation of patient/family interactions and home visits
Motivate patients to be active and engaged participants in their health and overall wellbeing
Engages families in obtaining self-management skills for management of health needs
Utilizes high-level engagement techniques to establish rapport with patient families
Contributes to the orientation and on-boarding process of new staff