Community Health Worker

Prisma Community Care • Phoenix, AZ

2d • Hybrid

About The Position

The Community Health Worker (CHW) at Prisma is a trusted advocate, educator, and navigator, playing a pivotal role in strengthening Prisma’s status-neutral HIV prevention and care continuum. This grant-funded position focuses on meeting individuals where they are and connecting them to affirming services. Key responsibilities include leading linkage-to-care workflows, implementing education initiatives, and managing grant-required reporting and data tracking. The role involves robust community outreach and relationship-building, requiring flexibility to support evening and weekend events. The CHW will coordinate with Prisma’s clinical/testing staff and program partners to facilitate testing events through education, navigation, and warm handoffs, though they will not administer HIV testing or supervise staff. This position is integral to the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities, particularly people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

Requirements

• High school diploma or GED.
• Valid driver's license, insurable driving record, and access to reliable transportation for work-related activities.
• Must be willing to begin an approved Community Health Worker (CHW) training program within 45 days of their start date and actively work toward certification within a reasonable timeframe based on program requirements and eligibility.
• Demonstrated ability to work respectfully and effectively with diverse communities, including 2SLGBTQIA+ communities.
• Strong interpersonal communication skills, comfort in public-facing outreach, and ability to build trust quickly.
• Ability to work flexible hours, including frequent evenings/weekends.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability and willingness to learn and use required coordination/documentation tools, including Community Cares.
• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
• Currently have, or are able to obtain within 30 days of employment, a clear TB test.
• Currently have, or are able to obtain within 30 days of employment, a current flu vaccination.
• Currently have, or are able to obtain within 30 days of employment, a CPR/BLS certification.

Nice To Haves

• Hold an Arizona Community Health Worker (CHW) certification or be enrolled/in progress in an accredited CHW training program.
• 2+ years of outreach, navigation, customer-facing, or community engagement experience.
• Knowledge of HIV prevention, PrEP/PEP Navigation, harm reduction principles, and stigma-reduction best practices.
• Bilingual (English / Spanish).
• Experience supporting referral completion/retention efforts.
• Social media content creation and community engagement experience.
• Experience with data entry, basic reporting, or grant-funded program documentation.

Responsibilities

• Serve as a frontline CHW providing status-neutral navigation to Prisma services, including HIV prevention (PrEP/PEP navigation), primary care, behavioral health, and supportive services.
• Conduct linkage support: scheduling appointments in the field when appropriate, sending reminder calls/texts, supporting intake paperwork, and (when requested) in-person accompaniment to reduce no-shows and barriers.
• Identify and help resolve barriers to care (transportation, documentation, insurance/Medicaid pathways, stigma concerns) and coordinate with internal teams and community partners.
• Maintain a welcoming and affirming presence in the community while actively generating referrals and facilitating successful connections to care.
• Plan and execute outreach activities in community settings (events, health fairs, community centers, schools, places of worship, local businesses, and other trusted spaces), emphasizing HIV prevention education, stigma reduction, and available Prisma services.
• Assist the Clinical Programs Manager of Education & Training with community education initiatives by helping coordinate sessions, supporting facilitation logistics, and assisting with distribution/ implementation of materials and curricula.
• Support outreach communications, including sharing accurate prevention messaging and community resources through social media and event-based materials.
• Accurately document outreach encounters, referrals, and linkage activities for program evaluation and grant reporting, using required systems and workflows to track outreach-to-care outcomes.
• Provide routine updates to the Outreach and Community Engagement Manager and grant/evaluation staff, ensuring data quality, timeliness, and readiness for funder reporting.
• Support event planning and outreach operations, including coordinating logistics with testing/clinical teams when HIV/STI testing is offered.
• Build and maintain relationships with community partners and trusted leaders to increase engagement, inbound referrals, and improve reach among priority populations.
• Assist with volunteer engagement and event support as needed.
• Support ongoing community programs aligned with Prisma outreach strategy (e.g., Nice Package, health campaigns) as assigned.

Benefits

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED