Office Specialist-Mercer Community Health Center

Meadville Medical Center•Mercer, PA

1d•Onsite

About The Position

The Office Specialist at Mercer Community Health Center is responsible for a variety of administrative and patient-facing duties to ensure the smooth operation of the front office. This role involves direct communication with staff and patients, managing appointments, handling medical information, processing payments, and maintaining a professional office environment. The ideal candidate will possess excellent communication and organizational skills, a strong attention to detail, and the ability to handle sensitive situations with professionalism.

Requirements

High school graduate.
Ability to accurately type 40 WPM.
Efficient with data entry equipment.
Ability to apply appropriate rules of grammar, spelling, and punctuation.
Knowledge of computers is a necessity.
Ability to prioritize activities, organize work, and problem-solve.
Above average to excellent verbal and written communication skills.
Ability to communicate with the public sector by telephone and in person.
Ability to deal with anxious and angry people in a calm and professional manner.
Ability to communicate with Administrative Staff, Managers, Attorneys, Physicians, and all hospital staff with due respect and tact at all times.
General knowledge of insurance coverage including Medicaid, Blue Shield, and Commercial Insurances.

Nice To Haves

Additional medical training in Medical Terminology preferred.

Responsibilities

Communicate with all staff members regarding patient status.
Greet patients in a friendly manner and assist at check-in/check-out.
Schedule appointments and document in the EMR system.
Schedule referrals for patients as appropriate.
Obtain authorizations as needed.
Maintain front office workspace and waiting areas, ensuring cleanliness.
Maintain medical information, including filing and scanning.
Verify insurance information and check eligibility through the EMR system.
Enter patient demographics, collect co-payments, self-payment amounts, and past due balances.
Document patient payment reasons.
Scan or copy patient identification and insurance information.
Balance daily cash, send deposits to the bank, and maintain petty cash.
Receive and document telephone calls accurately within three rings, referring to the appropriate source, triaging calls, or scheduling appointments.
Respond courteously and promptly to telephone calls and messages from patients, insurance companies, and staff.
Balance cash daily to encounters and complete deposits.
Pick up and distribute mail.
Prepare patient charts, ensuring all required forms are present.
Copy and send record requests in a timely manner.
Order office supplies if applicable.
Call, message providers, and/or send prescriptions as directed by a provider.
Use EMR systems such as Meditech, Medisoft, and Medisoft Clinical.
Follow the appropriate chain of command for reporting issues.
Answer Physician Referral Line calls promptly and provide correct information.
Complete any necessary monthly reports timely to the manager.
Assist with patient satisfaction surveys.
Keep abreast of current issues, memos, notices, and other communications.
Offer assistance to other staff when able.
Project a positive image of the medical practice.
Perform other duties as assigned.