Office Specialist

Rider University • Lawrenceville, NJ

10d

About The Position

Rider University’s One Stop Services seeks two Office Specialists to provide primary administrative support to students in a coordinated, cross-functional service environment. The role delivers accurate, timely, and consistent assistance across Financial Aid, Student Accounts/Bursar, Registrar, and Enrollment Operations through a unified service model. Office Specialists address routine inquiries, explain established processes, and refer or escalate complex, regulated, or policy-driven matters to designated offices. They help provide a consistent and accessible student service experience across multiple communication channels.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of related customer service work experience.
• Excellent listening, problem-solving, and critical-thinking skills to accurately interpret and respond to inquiries.
• Strong interpersonal and verbal and written communication skills, with the ability to handle inquiries professionally and empathetically.
• Ability to work independently and prioritize workload.
• Ability to clearly explain One Stop policies and procedures.
• Excellent time management and ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office Suite and/or Google Suite, and ability to learn University-specific software systems.
• Experience working with diverse populations and commitment to inclusive, student-centered service.
• Satisfactory background and/or DMV checks required.

Nice To Haves

• Knowledge of Banner SIS.
• Prior experience at a college or university.
• Ability to speak Spanish, American Sign Language, or use Braille.

Responsibilities

• Use University systems and databases to access student records, troubleshoot issues, verify account information across offices, update student information, track student interactions, and process requests.
• Collaborate with other University offices to support students and resolve issues.
• Manage incoming and outgoing calls using a multi-line telephone call center.
• Serve as the first point of contact for students, families, and visitors at the front desk, responding by phone, Zoom drop-in, email, and in person.
• Provide professional customer service while maintaining confidentiality.
• Register students for courses, including adds, drops, and withdrawals.
• Process electronic approvals for courses requiring permission and overrides.
• Process changes to majors, minors, specializations (concentrations), and certificates.
• Assist prospective students with application requirements and completion, and with registering for events, tours, and interviews.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED