Office Specialist

Office of the Illinois State Treasurer•Springfield, IL

1d•Onsite

About The Position

The Office Specialist in Claims Review is a clerical position responsible for the processing of claims for Unclaimed Property and conducting all manner of communication needed in order to provide efficient services. An employee in this classification will also process more complex claims. It is the goal of the Office Specialist to reunite owners with unclaimed property. Attendance is an essential function of this position.

Requirements

Basic computer skills required
Excellent communication and interpersonal skills required
Knowledge of the Illinois Probate Code
Knowledge of non-Illinois applicable probate laws
Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the general public
Three (3) or more years of related office experience
One (1) or more years of related unclaimed property industry experience

Nice To Haves

Familiarity with Microsoft Outlook preferred

Responsibilities

Serves as initial contact for incoming telephone calls and handles as appropriate.
Performs duties related to the daily settlement process and warrant processing as needed
Reviews and indexes any claim to closure; specializing in estate claims and approval level two
Performs various research functions related to incoming claims to identify potential properties available to be claimed
Processes all incoming and outgoing mail; utilizing various specialized equipment
Performs clerical functions; including but not limited to filing and letter preparation
Communicates with co-workers, private citizens and/or their legal representatives via telephone, written correspondence, e-mail or in person concerning unclaimed property issues
Performs other duties as required or assigned which are reasonably related to the duties enumerated above

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
Up to 4 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
15-25 Days of Paid Vacation time annually - (15 days in year one of employment)
13 Paid Holidays annually, 14 on even numbered years, and 1 Floating Holiday.
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
Commuter Savings Program (Chicago only)