Office Services Support - Floater

RR Donnelley•Warrenville, IL

1d•$18 - $24

About The Position

The Office Services Associate Floater provides daily back-office services for clients and teams, primarily reprographics (copy), mail, and intake services in physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Floaters support various accounts within a geography on a rotating or quickly changing basis. The schedule is Monday through Friday, generally 7 a.m./8 a.m. to 4 p.m./5 p.m., and may vary according to business needs. The role includes using office-services equipment and supplies, maintaining quality and service standards, meeting contracted deadlines, and interacting with clients in person, by phone, or electronically.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Skill using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and judgment about when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and functions.
Ability to work in a fast-paced environment.
Self-motivation and a positive, can-do attitude.
Ability to lift up to 50 pounds regularly.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on personal work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.
Support various accounts within a geography on a rotating or quickly changing basis.