Office Service Support, Floater

RR Donnelley•New York, NY

5d•Onsite

About The Position

The Office Services Associate provides daily back-office services for clients and teams. Work includes reprographics (copying) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role operates in a professional environment and requires professional attire. Sites may operate 24/7, and individual shift requirements vary by site. The stated shift is Monday to Friday, between 8:00 a.m. and 11:00 p.m., depending on client needs.

Requirements

High school diploma or equivalent.
At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
Skilled in using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and judgment about when to escalate issues to a supervisor.
Ability to work well on a team and interact effectively with people from diverse and multifunctional backgrounds.
Ability to work in a fast-paced environment and maintain a self-motivated, positive, can-do attitude.
Ability to lift up to 50 pounds regularly.
Ability to work standing up all or most of the time.
Ability to work overtime as needed.

Nice To Haves

Office services experience in a legal, banking, or large corporate environment.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow established procedures.
Communicate job or deadline issues to a supervisor or client.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.

Benefits

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverage
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.