Office Services Support - Floater
About The Position
The Office Services Associate Floater provides daily back-office services for clients and teams, primarily reprographics (copy), mail, and intake services in both physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Floaters support various accounts within a geography on request, in a rotating or quickly changing manner. The schedule is Monday through Friday, typically 7 a.m. or 8 a.m. to 4 p.m. or 5 p.m.; it may vary depending on business needs. The role is based at an RRD location, with support across client accounts in the assigned geography.
Requirements
- High school diploma or equivalent.
- Minimum of one year of office services experience, preferably in a legal, banking, or large corporate environment.
- Skill using mail, phone, email, digital reprographics, and mail equipment.
- Familiarity with general back-office procedures to meet and maintain client satisfaction.
- Proven customer service skills.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail and good organizational skills.
- Ability to meet deadlines and complete projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Good problem-solving skills and understanding of when to escalate an issue to a supervisor.
- Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
- Ability to work in a fast-paced environment.
- Self-motivated, positive, can-do attitude.
- Ability to lift up to 50 pounds regularly.
Responsibilities
- Use appropriate logs for all office services work and ensure job tickets are properly completed before beginning work.
- Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
- Follow procedures to run jobs in the proper order.
- Communicate job or deadline issues to a supervisor or client.
- Meet contracted deadlines for accepting, completing, and delivering work.
- Troubleshoot basic equipment problems.
- Prioritize workflow and perform quality assurance on own work and the work of others.
- Load machines with paper, toner, and other supplies.
- Answer telephone calls and emails, and place service calls when needed.
- Interact with clients in person, by phone, and electronically.
- Follow Williams Lea and client-site policies.
- Use equipment and supplies in a cost-efficient manner.
- Support various accounts and other service lines as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
