Office Services Support

Envoy•Orlando, FL

6d•Onsite

About The Position

The Office Services Support serves in a vital and supporting role on the Office Services team. The Office Services Support serves as "gatekeeper" for the lobby areas and ambassador of first impressions to guests and callers. This position is very integral to the Office Services team as it serves the staff through funneling all outside communications, creating a friendly and welcoming atmosphere, making sure supplies/resources are available, and providing clerical duties. This position also serves to help support the Office Services Coordinator in daily tasks and projects.

Requirements

Committed to global missions and overall vision of Pioneers
Must practice and support the relevant elements of the US Mobilization Base Manual
Must be able to multi-task
Excellent communication and leadership skills
Must possess a valid driver's license and maintain a good driving record
High school diploma or GED
Basic skills in MS Office suite--Word, Outlook, Excel, and SharePoint
Must be able to answer and direct phone calls
Ability to work independently and to plan, organize, and handle multiple tasks as necessary
Must be able to relate positively with diverse groups of people (guests, staff, volunteers and vendors)
Must be able to adapt to changing assignments and environments
Must have a keen eye for detail
Must maintain a positive attitude

Responsibilities

Keep the reception/lobby areas clean and clutter free to create a welcoming atmosphere
Be able to perform light custodial duties
Making coffee and keeping the cafe area clean and restocked
Greet incoming guests and vendors with a welcoming attitude
Handling and transferring of incoming communication to the proper individual and/or team
Assist with assigned clerical duties & projects
Compile end of monthly reports include cash box to be submitted to Finance
Provide customer service for book and supply orders
Provide excellent communication to staff, visitors, and vendors
Provide point of sale for Latitudes items
Cash/credit card handling for merchandise sales
Assist in electronic filing of newsletters and emails
Actively respond in a timely manner to emails in multiple shared inboxes
Handling and transferring of incoming calls
Provide online customer service on Pioneers' website
Provide support with mailroom responsibilities including but not limited to processing, sorting, and delivering mail/packages
Distribute packages and envelopes throughout the day
Restock first aid kits
Maintain neatness in Mailroom and desk areas
Keeping Receptionist & Mailroom guide up to date