Office Coordinator, Academic Support Services

Tyler Junior College•TJC Central Campus, TX

1d•Onsite

About The Position

The Office Coordinator is responsible for overseeing the evening and weekend operations of the Center for Academic Exams (CAE). This position ensures the secure administration of academic examinations, supervises testing personnel, provides exceptional customer service to students and faculty, and maintains compliance with all testing and confidentiality requirements. This is a part-time position and can work up to 18 hours per week.

Requirements

High School Diploma
Service desk or receptionist experience
Clerical experience
Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
Regular and punctual attendance is an essential function of each employee.
Must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.
This is a security-sensitive position. Candidates will be subject to a criminal background check.

Nice To Haves

Associate’s Degree in a related field

Responsibilities

Oversee the successful evening and weekend operation and maintenance of the CAE
Train and supervise evening and weekend proctors and student assistants of the CAE
Manage evening and weekend check-in and check-out procedures for the Center for Academic Exams (CAE) at the reception desk
Ensure test security and maintain the integrity of the testing process
Schedule and cancel student exam appointments
Administer academic exams according to professor guidelines
Provide support for faculty regarding CAE procedures and operations during evenings and weekends
Return completed academic exams to faculty members as required
Monitor and respond in a friendly manner to emails sent to [email protected] with accurate information during evenings and weekends
Ensure proper secure storage at the end of each day of exams and related materials
Perform closing duties during weekdays and opening and closing duties during weekends
Provide administrative support to the Director and Manager of Academic Support Services
Maintain the integrity, accuracy, and security of confidential records and databases used in the daily operations of the CAE
Assist with special projects as assigned by the Director and/or Manager of Academic Support Services and complete other duties as assigned
Proctor as needed by the department