Office Services Supervisor

IST Management Services•Cambridge, MA

8d•$26 - $27•Onsite

About The Position

IST Management is seeking an Office Services Supervisor to join the Boston, MA team! The Office Services Supervisor is responsible for overseeing and providing Corporate Mail, Copy/Print, Hospitality, and other support services provided on-site in a professional environment. Ideal candidates have great customer relationship management skills, are detail oriented, have the ability to work well in a fast-paced environment, and are ready to grow in their professional career! Prior experience completing relevant tasks (mail, copy/print, hospitality services) in a corporate office is required. About Us IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 25 years with operations in over 38 cities across the U.S. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! Check out istmanagement.com for more info on us!

Requirements

High school diploma or equivalent (GED)
Corporate office environment/relevant experience in similar tasks is required
Knowledge of Microsoft Office (Word, Powerpoint, Excel, etc.) and computer basics
Excellent verbal and written skills, ability to effectively interact confidently with others
Ability to prepare reports and present information to customers
Must have excellent customer service skills and ability to maintain a consistent, high level of service; ability to multi-task, and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 50 pounds; ability to work well in a fast-paced environment

Responsibilities

Oversee site operations and client relations, working closely with the on-site client contact.
Mailroom Services: processing/scanning/sorting/delivery of mail and packages to clients within the firm.
Copy/Print/Scanning Services: duplication of files and documents, scanning documents into digital files, printing from digitized documents, printing large copy projects, binding, scanning documents and filing away as necessary.
Reception: smiling/greeting clients and visitors, answering phone lines and directing phone calls, answer customer inquiries.
Hospitality Services: ensure site common areas are cleaned, stocked and maintained, order supplies; conference room management (setups and breakdowns for meetings, arranging tables, staging food and coffee, etc).
Ensures all work standards are met on a consistent basis.
Manage the budget and controls expenses; Accurately prepare and distribute management reports to the client in a timely and consistent manner.
Ensures maximization of productivity through efficient use of standard operating procedures; Cross-training in services as necessary.