Clinical Assistant- Office Support- Services- Full Time

Guthrie Enterprise•Corning, NY

1d•Onsite

About The Position

The Clinical Assistant provides clinical and clerical support in an outpatient practice, helping maintain patient records and the efficient operation of an office serving one or more providers. The role supports professional staff with routine patient-care duties and works with providers, patients, care teams, and other hospital staff to deliver patient-centered care. Duties include collecting patient information, assisting with examinations and treatment, coordinating appointments and referrals, and supporting day-to-day clinical and administrative activities. The position covers multiple departments and requires travel among Centerway, Erwin, Bath, and potentially Big Flats, NY. May require phlebotomy and may include high-level disinfection depending on departmental equipment.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Strong communication and customer service skills.
Dependable, professional, flexible, and able to multitask.

Responsibilities

Interview patients to obtain medical histories.
Measure and document vital signs, including weight, temperature, and blood pressure, in the patient’s medical record.
Direct patients to examination rooms and prepare them for examinations and treatment.
Assist providers during examinations and treatment.
Act as a liaison among patients, providers, hospital staff, and others.
Process ancillary reports and patient results for provider review and assist with communicating results to patients.
Greet patients and update pertinent information in their medical records.
Route patients to the appropriate area after examinations to complete their visits.
Perform phlebotomy if required.
Perform high-level disinfection when required by departmental equipment.
Answer telephones, schedule appointments, and take medical messages, including prescription refill and test-result requests.
Perform clerical functions and maintain good telephone etiquette.
Quote patient self-pay balances at scheduling, inform patients of financial obligations, and direct patients to patient representatives for account assistance.
Follow clinic and manufacturer guidelines for disinfection, sterilization, disease transmission prevention, and universal precautions.
Help maintain appropriate supply levels.
Attend and participate in department meetings and contribute to department and office goals.
Become familiar with ICD-9 and CPT coding.
Clean, stock, and prepare examination rooms.
Coordinate provider-ordered appointments for services such as X-rays, CT scans, and physical therapy.
Assist with obtaining and processing referral and pre-certification requirements.
Maintain patient confidentiality and treat patients and others with respect and consideration.
Apply Guthrie values of patient-centeredness, teamwork, and excellence in daily work.
Maintain equipment according to manufacturer guidelines and clinic policies and procedures.
Perform and document equipment quality-control checks as required.