Office Services Operations and Support Coordinator

Gordon Food Service•Michigan, MI

2d•Onsite

About The Position

The Office Services Operations and Support Coordinator provides cross-functional operational and administrative support across facility access control, front desk operations, project coordination, and fulfillment activities. This role helps coordinate departmental activities with day-to-day business operations, with duties varying across one or more functional areas based on business needs. The position administers physical access control and badging systems across U.S. and Canadian properties, including badge setup and deactivation, access-tier and schedule programming, compliance audits, and basic troubleshooting. It also manages front desk and reception operations, serves as a facility entry and communications contact, supports guest reception and credential issuance, operates multi-line phone systems, maintains internal directories, and monitors lobby safety protocols. The coordinator plans and carries out print, mailing, and fulfillment projects, including production timelines, print finishing and packing, postage and mailing machinery, and safe material handling with dock or warehouse equipment. Other responsibilities include tracking supplies, maintaining specialized mailing databases, coordinating receiving dock logistics, providing cross-trained backup and administrative support for Office Services and HR initiatives, assisting with special events, and maintaining standard operating procedure documentation. The role is on-site and offers scheduling flexibility after initial training.

Requirements

Two to four years of full-time professional experience in office administration, front-desk reception, physical security or access control coordination, or mailroom and fulfillment operations.
High school diploma or equivalent.
Fluent written and verbal English communication skills, including the ability to produce clear user documentation and instructional correspondence.
Strong interpersonal, active listening, and conflict de-escalation skills, with a poised and approachable demeanor for executive reception and high-volume multi-line telephone environments.
Practical understanding of physical security principles, key card badging software, badge printers, and access control database administration.
Ability to diagnose and resolve routine hardware and software issues involving badging systems, office printers, and mailing equipment by following established procedures.
Ability to manage competing priorities while moving between visitor interactions, phone traffic, detailed database entry, and fulfillment deadlines.
Integrity and strict discretion when handling confidential employee records, facility security logs, and high-clearance access requests.
Ability to obtain and maintain an in-house Powered Industrial Vehicle or Hi-Lo certification within 90 days of hire if assigned to dock and fulfillment duties.
Must provide a letter of support from management if currently working for a Gordon Food Service customer and selected for the interview process.

Nice To Haves

Associate degree preferred.

Responsibilities

Administer physical access control and badging systems across U.S. and Canadian properties, managing badge setup through deactivation.
Program access tiers and schedules, conduct compliance audits, and troubleshoot Tier-1 access-system anomalies.
Manage front desk and reception operations, including guest reception, security credential issuance, multi-line telephone systems, internal directories, and lobby safety protocols.
Coordinate and execute print, mailing, and fulfillment projects, including production timelines and hands-on print finishing and packing.
Operate postage and mailing machinery and safely handle materials using carts, pallet jacks, and hi-lo equipment.
Track and restock supplies for badging, mailing, and fulfillment operations.
Manage specialized mailing databases and receiving dock logistics.
Provide flexible administrative and logistical support across Office Services and HR initiatives, including cross-trained backup coverage.
Support special event execution and maintain SOP documentation.
Perform other duties as assigned.